Noel Guevara
Waterford West,Queensland
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
09.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Tracked receipts, employee hours, and inventory movements.
Crew Coach
McDonald's
01.2023 - 09.2023
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Conducted regular one-on-one meetings with each team member to discuss progress towards goals and provide personalized support as needed.
Crew Member
McDonald's
01.2022 - 02.2023
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
Crew Member
McDonald's
02.2018 - 12.2021
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Wait Staff Member
Mouthful Duck
06.2020 - 07.2021
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Certificate IV - Adult Tertiary
UQCollege
Brisbane, QLD06.2024
Cert IV - Acting
Perform Australia
Brisbane, QLD09.2022
High School Diploma -
Ellenbrook Secondary College
Ellenbrook, WA11.2021
Skills
- Equipment Maintenance
- Schedule Coordination
- Staff Supervision
- Critical Thinking
- Interpersonal Skills
- Problem-Solving
- Energetic and Enthusiastic
- Shift Scheduling
- Customer Service
- Assigning Work
- Cash Handling
- Coaching and Mentoring
Languages
Tagalog
Limited Working
Timeline
Shift Manager
McDonald's
09.2023 - Current
Crew Coach
McDonald's
01.2023 - 09.2023
Crew Member
McDonald's
01.2022 - 02.2023
Wait Staff Member
Mouthful Duck
06.2020 - 07.2021
Crew Member
McDonald's
02.2018 - 12.2021
Certificate IV - Adult Tertiary
UQCollege
Cert IV - Acting
Perform Australia
High School Diploma -
Ellenbrook Secondary College
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