Noey Saru Thapa
Camden Park,Australia
Summary
Responsible individual with more than year of experience working in the Front of House. Seeking a positing which will utilize current skills and allow growth both as a team as well as individually. Top-notch skills in communicating and adapting to new changes. Able to learn new task quickly and proficient in growing key customers relationships. Capable of handling task with accuracy and efficiency. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency. Currently studying in Community Service, which has help enhanced my community skills, building proper rapport and understanding the needs of people.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Gami Chicken & Beer
03.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Front of House Staff Member
Lady Burra Brewhouse
08.2022 - 01.2023
- Run the food to table
- Clearing tables
- Manage customer needs
- Serve customers
- Help prepare for function
- Giving service to a big group of people (Function)
- Helped guests at tables when in need of assistance.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Housekeeping Room Attendant
Marina Bay Sands
02.2022 - 08.2022
- Clean up guest rooms
- Made bed before new check in
- Stock up items in a guest room
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Waitress
Marina Bay Sands
06.2021 - 12.2021
- Maintained clean and well-organised kitchen area to promote efficiency
- Kept dishware, glasses, and utensils ready for customers
- Deliver food to customer tables
Education
Bachelor Of Community Service - Community Service
Stanley College
Adelaide03.2027
Standard Foundation Studies Program - Medical Imaging
Eynesbury College
Australia12.2022
NITEC - Chemical Process Technology
Institute of Technical Education
Singapore01.2021
Cambridge GCE “N” Level -
Bartley Secondary School
Singapore01.2019
Skills
- Team player attitude
- Able to work in face paced environment
- Greeting guest
- Training and mentoring
- Open-close procedures
- Cleaning and organising
- POS system expertise
- Problem-solving abilities
- Operate cash register
References
- Abiral Singh Maharjan, 0451836465, Pyari.mine07@gmail.com
- Sarina Tamang, 0420885748, Sareenat1@gmail.com
Personal Qualities
- Approachable
- Team player
- Able to multitask
- Responsible
- Punctual
- Takes initiative
- Able to work with little or no supervision
Timeline
Front of House Employee
Gami Chicken & Beer
03.2023 - Current
Front of House Staff Member
Lady Burra Brewhouse
08.2022 - 01.2023
Housekeeping Room Attendant
Marina Bay Sands
02.2022 - 08.2022
Waitress
Marina Bay Sands
06.2021 - 12.2021
Cambridge GCE “N” Level -
Bartley Secondary School
Bachelor Of Community Service - Community Service
Stanley College
Standard Foundation Studies Program - Medical Imaging
Eynesbury College
NITEC - Chemical Process Technology
Institute of Technical Education
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