Nomazulu Heather Ndlovu
Granville
Summary
I am a graduate from James Cook University QLD and hold a Bachelor of Arts majoring in Human Services. I have a wide range of experience in a variety of positions which I gained while supporting myself during my studies. I have an adaptable, conscientious and enthusiastic character and I am eager to experience new challenges. Given the opportunity I can become an invaluable team member of your organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Sydney Aboriginal Family Support Services
06.2024 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
Residential Youth worker
Churches of Christ Care
02.2020 - 09.2023
- Mentoring and acing as role model for young people, helping them build social skills, utilising effective conflict management and negotiation in building healthy relationships, assisting with physical and emotional wellbeing
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
Support worker at an Alcohol and Other Drugs Rehabilitation Centre
The Salvation Army
01.2023 - 02.2023
- Providing services face to face to the participants at an agreed safe location, in groups settings via telephone or digitally as well as with outreach
- Acquiring and maintaining a good knowledge of referral and support options for participants
- Responding to new referrals, explaining the purpose of the service and undertaking assessments to identify risks and jointly determining priority needs
- Working collaboratively and professionally with other services like hospitals, Centrelink, police services, and Magistrate courts of law
- Demonstrating commitment to an environment that values continuous improvement and innovation in the delivery of high-quality services
- Administration of medication and transportation to essential appointments
Residential Youth worker
Catalyst Child and Family Care
03.2020 - 05.2020
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
Education
Bachelor of Arts - Human Services
James Cook University
Townsville, QLD03-2018
Year 12 Certificate -
Thekwane High School
Plumtree, Zimbabwe11-2005
Skills
- Good communication and listening skills
- Good computer skills
- Great leadership skills
- Good work ethic
- Functioning well in team environments
- Problem solving skills
- Proactive and friendly
- Awareness of different cultural backgrounds
- Understanding of and commitment to continuous quality improvements
- Commitment to achieving goals and exceeding expectations
- Willingness to learn new skills and accept new challenges
- Trauma-informed care
Certification
- Working with Children Check
- NDIS worker Check
- First Aid and CPR Certificate
- Australian Driver’s Licence
- National Police Check
- Therapeutic Crisis Intervention
Timeline
Residential Youth Worker
Sydney Aboriginal Family Support Services
06.2024 - Current
Support worker at an Alcohol and Other Drugs Rehabilitation Centre
The Salvation Army
01.2023 - 02.2023
Residential Youth worker
Catalyst Child and Family Care
03.2020 - 05.2020
Residential Youth worker
Churches of Christ Care
02.2020 - 09.2023
- Working with Children Check
- NDIS worker Check
- First Aid and CPR Certificate
- Australian Driver’s Licence
- National Police Check
- Therapeutic Crisis Intervention
Bachelor of Arts - Human Services
James Cook University
Year 12 Certificate -
Thekwane High School
Similar Profiles
Khandy EganKhandy Egan
Case Worker Trainee at Aboriginal Family Support ServicesCase Worker Trainee at Aboriginal Family Support Services
Matenay KamaraMatenay Kamara
Youth Support Worker at Aboriginal Family Support ServicesYouth Support Worker at Aboriginal Family Support Services
Molly AudsleyMolly Audsley
Administration Officer at Aboriginal Family Support ServicesAdministration Officer at Aboriginal Family Support Services