Ty Robertson
Port Lincoln,Australia
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Aboriginal Family Support Services
05.2024 - Current
- Supported young people in daily life skills and routines.
- Delivered engaging educational and recreational activities.
- Maintained accurate records and case notes.
- Followed care plans and supported cultural connections with families.
- Participated in training and team meetings.
NDIS Mentor
Independent Business
01.2024 - Current
- Supported NDIS clients in building self-confidence and strengthening self esteem.
- Provided 1-on-1 mentor support to young people through their NDIS plans
- Designed and implemented fun, engaging, and educational activities tailored to clients goals
- Assisted participants in regulating behavior in social settings, promoting emotional wellbeing
- Facilitated opportunities for increased community interaction and social participation
Case Support Worker
Department for Child Protection
10.2023 - 04.2024
- Supported children under the Guardianship of the Chief Executive by assisting Social Workers with case management and supervised family contacts
- Helped maintain and strengthen family relationships through supervised family contact visits and transportation.
- Liaised with internal teams and external agencies to connect families with relevant support services
- Supported development and review of access and family care plans, including participation in case discussions
- Organised child focused activities and events, with cultural sensitivity and awareness
- Provided emotional and practical support to children and families during high stress situations
- Maintained records and handled administrative duties, including vehicle coordination and purchasing essential items for children
Retail Sales Worker
Intersport Port Lincoln
12.2022 - 10.2023
- Organized and merchandised products on shelves and displays in line with store standards
- Researched and resolved customer issues with professionalism and care
- Updated pricing and signage to reflect promotions and seasonal campaigns
- Delivered consistent, high-quality customer service
- Operated POS systems to process cash, card, and mobile payments efficiently
Bartender (Front of House)
Port Lincoln Hotel
09.2022 - 12.2022
- Set up and maintained appropriate stock levels for the bar
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Cleaned, organized, and replenished supplies to maintain bar appearance
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Operated POS systems and managed bar tabs to track revenue
- Monitored customers for excessive consumption and cut off service
Hungry Jacks Assistant Store Manager
On The Run Pty. Ltd
01.2020 - 11.2022
- Hired, trained, and motivated team members to deliver strong service and performance
- Handled escalated customer issues and resolved them efficiently
- Monitored inventory and placed orders to meet store needs
- Supported the Store Manager in hitting sales targets and daily KPIs
- Promoted teamwork and ensured staff followed company policies and food safety standards
- Managed daily expenses, deposits, and financial records
- Trained staff in customer service and safe food handling
Delivery Driver/Instore Team Leader
Dominos Pizza
01.2021 - 12.2021
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs
- Delivered the highest level of service to satisfy and retain customers
- Adhered to delivery instructions to properly collect and deliver products
- Met deadlines while working autonomously in a fast-paced environment
Bakery Team Member
Woolworths
11.2016 - 12.2017
- Stocked shelves, rotated and labelled bakery items
- Pulled stock from freezers and maintained product freshness
- Assisted with cleaning and general bakery upkeep after school hours
Education
Certificate IV - CHC40321 Certificate IV in Child, Youth And Family
Education Training & Employment Australia Pty Ltd.
Port Lincoln07-2025
Diploma of Youth Work -
TrainSmart Australia
Online07-2025
South Australian Certificate of Education (SACE) - Year 12
Navigator College
Port Lincoln11.2019
Skills
- Mentoring and coaching
- First aid and CPR
- Crisis response
- Conflict mediation
- Youth development
- Youth supervision
- Emotional support
- Safety monitoring
Certification
- Working with Children's Check, Department of Human Services, Current
- First Aid Certificate, Provide First Aid - HLTAID011, Provide Basic Emergency Life Support- HLTAID011, Provide Cardiopulmonary resuscitation- HLTAID009, Valid until 05/03/27
- Vulnerable Person-related Employment Check, Department of Human Services, Current
- NDIS Worker Screening Check, NDIS Quality and Safeguards Commission, Current
- National Police Clearance, Current
- South Australian Drivers License, Current
- Responsible Service of Alcohol Certificate, Current
- ServSafe Food Safety Certificate, Current
- Safe Environments for Children and Young People ‘Through their eyes' Certificate, Current
Timeline
Youth Support Worker
Aboriginal Family Support Services
05.2024 - Current
NDIS Mentor
Independent Business
01.2024 - Current
Case Support Worker
Department for Child Protection
10.2023 - 04.2024
Retail Sales Worker
Intersport Port Lincoln
12.2022 - 10.2023
Bartender (Front of House)
Port Lincoln Hotel
09.2022 - 12.2022
Delivery Driver/Instore Team Leader
Dominos Pizza
01.2021 - 12.2021
Hungry Jacks Assistant Store Manager
On The Run Pty. Ltd
01.2020 - 11.2022
Bakery Team Member
Woolworths
11.2016 - 12.2017
South Australian Certificate of Education (SACE) - Year 12
Navigator College
Certificate IV - CHC40321 Certificate IV in Child, Youth And Family
Education Training & Employment Australia Pty Ltd.
Diploma of Youth Work -
TrainSmart Australia
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