Nora Jeff
Omeo
Summary
Caring Disability Support Worker skilled at working with individuals living with an intellectual disabilities. Versed in daily living support , program design, development and delivery. Offers excellent interpersonal and communication skills developed through field experience.
Overview
36
36
years of professional experience
Work History
Disability Support Worker
Self-employeed
06.2022 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Facilitated family meetings to discuss patient care plans.
Supermarket Worker
Foodworks
01.2017 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
- Increased sales through effective cross-merchandising and promotional displays in aisles.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
Supermarket Manager
Brady Creek Supermarket
07.2018 - 10.2019
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Streamlined inventory management for optimal product availability and minimal waste.
- Enhanced employee performance with thorough training programs and regular feedback sessions.
- Improved overall sales growth through effective merchandising strategies and targeted promotions.
Cafe Worker
Homestead House Cafe
06.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Cleaning Contractor
Self Employed Services
01.2015 - 01.2018
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Streamlined cleaning processes for increased productivity and cost savings.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
Child Care Worker
Durham Daycare Centre
02.2005 - 08.2007
- Enhanced children''s emotional well-being by developing individualized care plans and providing consistent support.
- Improved communication skills of children through age-appropriate language activities and interactive play.
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
- Worked Infants to 5 Year Olds
- Promoted healthy eating habits by preparing nutritious meals and educating children on the importance of balanced diets.
- Staff meetings,report writing, program planning.
- Follow OH&S procedures and polices.
Zoo Keeper
Healesville Sanctuary
01.1994 - 01.1998
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviours and habitats.
- Contributed to research projects focused on animal behaviour, reproductive success, or environmental factors affecting species populations.
- Worked closely with curatorial staff to ensure accurate recordkeeping of daily activities including feeding, cleaning, and medical treatments.
Zookeeper
Perth Zoo
01.1988 - 01.1994
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviours and habitats.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Assisted in successful breeding programs by closely monitoring animal behaviour, health, and interactions.
- Mainly worked with Primates, Reptiles, Birds and Children's Farm
- Worked safely in potentially dangerous environments
- Working in a team environment, keepers, Gardeners, Administration, Public Members, Vets, Media and work experience students.
Education
No Degree - Assocaiate Diploma Recreation Leadership
Footscray Institute Of Technology
Melbourne, VICNo Degree - Certificate III Zoo Keeping
Box Hill Institute of TAFE
Melbourne, VIC10.1998
Skills
- Daily Living Requirements
- Risk Assessments
- Progress Documentation
- Individual Support Plans
- Family Communication
- Client Transportation
- Social Skills Development
- Life Skills Training
- Personal Growth Support
- Respite Care
Accomplishments
I developed leadership skills on various camps, including people living with a disability, underprivileged youth and the elderly.
During my time out of the workforce i was raising my 5 children. This has given me self confidence, leadership, organisational skills and the ability to work and supervise under pressure.
Additional Information
References:
Nola Boucher Mob 0427 594 280
Arthur Le Flure Mob 0404 833 639
Kumar Somireddy Mob 0452 409 577
Timeline
Disability Support Worker
Self-employeed
06.2022 - Current
Supermarket Manager
Brady Creek Supermarket
07.2018 - 10.2019
Cafe Worker
Homestead House Cafe
06.2017 - 01.2018
Supermarket Worker
Foodworks
01.2017 - 06.2022
Cleaning Contractor
Self Employed Services
01.2015 - 01.2018
Child Care Worker
Durham Daycare Centre
02.2005 - 08.2007
Zoo Keeper
Healesville Sanctuary
01.1994 - 01.1998
Zookeeper
Perth Zoo
01.1988 - 01.1994
No Degree - Assocaiate Diploma Recreation Leadership
Footscray Institute Of Technology
No Degree - Certificate III Zoo Keeping
Box Hill Institute of TAFE
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