NORIEL ENDOZO
Shortland
Summary
Dynamic Client Service Manager with a proven track record at Coreserve Australia, enhancing client satisfaction through exceptional communication and tailored service plans. Skilled in relationship building and performance monitoring, I drive continuous improvement initiatives that boost retention rates and foster long-lasting partnerships.
Overview
20
20
years of professional experience
Work History
Client Service Manager
Coreserve Australia
10.2024 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
Handover Officer Detailer
Australian Caravan Center
04.2021 - 10.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
School Cleaner
Newcastle Cleaning Company
09.2017 - 09.2024
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
- Assisted in creating safe spaces for students with allergies by regularly dusting and vacuuming all areas.
- Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
General Manager
Gabcon Builders
03.2015 - 07.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Business Development Manager
Rich Ads Construction Corporation
04.2005 - 04.2015
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
Project Management - Diploma of Project Management
Australian Institute of Management
07-2022
Skills
- Client relationship building
- Resource referrals
- Exceptional communication
- Customer relations
Timeline
Client Service Manager
Coreserve Australia
10.2024 - Current
Handover Officer Detailer
Australian Caravan Center
04.2021 - 10.2024
School Cleaner
Newcastle Cleaning Company
09.2017 - 09.2024
General Manager
Gabcon Builders
03.2015 - 07.2017
Business Development Manager
Rich Ads Construction Corporation
04.2005 - 04.2015
Project Management - Diploma of Project Management
Australian Institute of Management
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