Norm Wicker
Wollongong,Australia
Summary
Results-oriented Group/Area Manager with over 30 years of experience in retail management, specializing in operations, team leadership, and customer service excellence. Proven ability to drive sales growth, streamline operations, and enhance customer satisfaction in fast-paced environments. Strong communication skills combined with a passion for team development and operational efficiency. Skilled Group Manager with robust experience in leading diverse teams, driving operational efficiency, and executing growth strategies. Demonstrated leadership skills have played a key role in fostering team collaboration, enhancing workflow processes, and achieving organizational objectives. With strong strategic planning abilities and sound decision-making capabilities, have consistently delivered results that align with business goals.
Overview
28
28
years of professional experience
Work History
Group Manager, Retail
Woolworths
Shellharbour, Australia
12.2015 - Current
- Manages 10 stores across the Shellharbour, Shoalhaven & Southern Highlands Regions.
- Led team operations to enhance customer satisfaction and service quality.
- Developed training programs for staff to improve performance and efficiency.
- Managed inventory levels to ensure optimal stock availability across locations.
- Oversaw budget allocation for departmental projects and resource management.
- Implemented process improvements to streamline daily operational workflows.
- Ensured compliance with safety regulations throughout all stages of production.
- Developed strategies to improve employee engagement levels among staff members.
- Created detailed reports outlining project plans, timelines, budgets, and resources required for senior management review.
Retail Specialist, Retail
Woolworths
Wollongong, Australia
01.2014 - 12.2015
- Oversaw 15 stores in the Wollongong Area.
- Assisted in merchandise displays to attract customer attention and increase sales.
- Collaborated with team members to streamline store operations and improve efficiency.
- Implemented promotional campaigns to drive engagement and boost product visibility.
Store Manager
Woolworths
01.2008 - 12.2014
- Store Manager (Store of Excellence), Warilla | 2013 - 2014
- Store Manager, Kiama | 2011 - 2013
- Store Manager, Mittagong West | 2009 - 2011
- Store Manager, Bowral | 2008
Meat Specialist (Meat Area Manager)
Woolworths
01.2004 - 12.2008
- Managed meat quality standards and ensured freshness across product lines.
- Trained staff on proper meat handling and safety procedures.
Meat Manager
Woolworths
Engadine, Australia
01.2002 - 12.2004
- Managed meat operations at Woolworths Engadine, Fairy Meadow, and Corrimal.
Meat Apprentice and Butcher
Woolworths
01.1998 - 12.2002
Education
Year 10 certificate -
TAFE NSW
Skills
- Strategic thinking and vision
- Team leadership and development
- Performance management
- Delegation and empowerment
- Conflict resolution
- Retail operations management
- Customer relationship management
- Financial management
- Data analysis and reporting
- Communication skills
- Collaboration and teamwork
- Stakeholder management
- Problem-solving and decision-making
- Time management and organization
- Adaptability and flexibility
References
Available upon request
Certifications Training
- Elevate Leadership Program, 2025
- Harvard Data Program, 2024
- Group Manager Training Course, 2022
- Personal Leadership Program, Woolworths, 2016
- Store Management Training Program, Woolworths, 2009, 2003
- Safety The Woolworths Way Facilitator Training, 2006, 2007
- Certificate IV in Woolworths Store Operations, 2003, 2004
- Trade Qualification, 1998, 2002
Skills
Strategic Thinking & Vision, Team Leadership & Development, Performance Management, Delegation & Empowerment, Conflict Resolution, Retail Operations Management, Customer Relationship Management, Financial Management, Data Analysis & Reporting, Communication Skills, Collaboration & Teamwork, Stakeholder Management, Problem-Solving & Decision-Making, Time Management & Organisation, Adaptability & Flexibility
Timeline
Group Manager, Retail
Woolworths
12.2015 - Current
Retail Specialist, Retail
Woolworths
01.2014 - 12.2015
Store Manager
Woolworths
01.2008 - 12.2014
Meat Specialist (Meat Area Manager)
Woolworths
01.2004 - 12.2008
Meat Manager
Woolworths
01.2002 - 12.2004
Meat Apprentice and Butcher
Woolworths
01.1998 - 12.2002
Year 10 certificate -
TAFE NSW