Norma Armstrong-Ravula
Aurukun,QLD
Summary
Experienced youth support professional with strong focus on fostering positive relationships and personal growth. Skilled in crisis intervention, conflict resolution, and mentoring, with proven track record of adapting to changing needs and collaborating effectively within teams. Reliable and results-driven, capable of creating impactful programs and supporting young parents in achieving their goals. Equipped with excellent communication and problem-solving skills, ensuring supportive and safe environment for all.
Overview
13
13
years of professional experience
Work History
Youth Support Worker
PCYC Aurukun
11.2021 - Current
- Working with First Nations young people between the ages of 12-21.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
Sports and Recreation Officer
PCYC Coen
12.2019 - 11.2021
- Developed strong relationships with community partners, fostering a supportive environment for local sports development.
- Coordinated logistics for special events such as tournaments, festivals, and exhibitions, ensuring timely set-up and teardown processes.
- Collaborated with local organizations to expand program offerings, increasing community involvement in recreational activities.
- Conducted workshops on nutritional health and mental health.
Sports Program Coordinator
Fernvale Indoor Sports Centre
01.2012 - 12.2019
- Planned and executed events every quarter to boost community engagement with the program.
- Provided updates on children's progress within the program.
- Organized successful competitive tournaments and fundraisers, to increase program visibility and engagement.
- Managed budgets effectively, ensuring proper allocation of resources for optimal program outcomes.
- Developed strong relationships with community partners to secure sponsorships and funding for the program.
Receptionist Assistant
Fernvale State School
01.2012 - 11.2012
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with students and families, and updated student records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
Diploma - Diploma of Counselling
Australian Institute of Professional Counsellors
AIPC ECampus11-2025
Certificate III - Sports And Recreation
TAFE Queensland
QLD12-2020
Certificate III - Early Childhood Care
TAFE Queensland
QLD11-2011
Professional Development
- 2024 - Aboriginal and Torres Strait Islander Mental Health and First Aid Training
- 2024 - We Alli - Trauma Informed Care and Practice - Training
- 2024 - We Alii - Indigenous Trauma Counselling - Training
- 2024 - Indigital Education - Cultural Metaverse Project - Facilitator Training
- 2024 - Youth Mental First Aid - Training
- 2024 - In Safe Hands - Safe Food Handling for OSH Educators
- 2023 - Aggression Replacement Training - Training
- 2023 - CPR and First Aid Training
- 2022 - NAPCAN Love Bites - Facilitator - Respectful Relationships Training
Timeline
Youth Support Worker
PCYC Aurukun
11.2021 - Current
Sports and Recreation Officer
PCYC Coen
12.2019 - 11.2021
Sports Program Coordinator
Fernvale Indoor Sports Centre
01.2012 - 12.2019
Receptionist Assistant
Fernvale State School
01.2012 - 11.2012
Diploma - Diploma of Counselling
Australian Institute of Professional Counsellors
Certificate III - Sports And Recreation
TAFE Queensland
Certificate III - Early Childhood Care
TAFE Queensland
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