Norman Hayashi
Eastwood
Summary
Dynamic Field Service Technician with a proven track record at Malmet Australia Pty Ltd, excelling in troubleshooting and repair. Recognized for exceptional problem-solving skills and a positive attitude, I consistently enhanced customer satisfaction through efficient equipment installation and maintenance, fostering a culture of continuous improvement among junior technicians.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Technician
Malmet Australia Pty Ltd
06.2020 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Partial involvement in Research & Development of recently launched products (advising on parts, components and technical design).
- Aiding product electrical testing at EMS Technologies for AS certification.
Service Technician
Alpha Appliance Repairs
06.2019 - 05.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician/Warehouse Assistant
Steam Australia Pty Ltd
05.2018 - 05.2019
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
Diploma In Electronics And Communications Engineer - Electrical, Electronics And Communications Engineering
TAFE Ultimo
Sydney, NSW12-2015
Skills
- Problem-solving
- Troubleshooting and repair
- Microcontroller & compact PLC (Siemens SIMATIC) programming & troubleshooting
- Component level electronic PCB repairs
- Exposure to CNC manufacturing equipment (MALMET factory)
- Field repairs
- Mechanical aptitude
- Preventive Maintenance
- Equipment installation
- Electrical systems
- Multimeter usage
- Schematic interpretation
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Licensed [NSW Fair Trading - Electrical Disconnect/Reconnect (Licence no: 87774S)]
- Licensed [NSW Full Driver's Licence - Class: C]
Languages
English
Native or Bilingual
Japanese
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Field Service Technician
Malmet Australia Pty Ltd
06.2020 - Current
Service Technician
Alpha Appliance Repairs
06.2019 - 05.2020
Service Technician/Warehouse Assistant
Steam Australia Pty Ltd
05.2018 - 05.2019
Diploma In Electronics And Communications Engineer - Electrical, Electronics And Communications Engineering
TAFE Ultimo
Similar Profiles
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
Roxanne Abigail DizonRoxanne Abigail Dizon
Operations Manager at Connected Australia Pty Ltd (Australia)Operations Manager at Connected Australia Pty Ltd (Australia)
Andrew JarvisAndrew Jarvis
Business Consultant at Thermomix Australia (The Mix Australia Pty Ltd)Business Consultant at Thermomix Australia (The Mix Australia Pty Ltd)
NGOC THUY NGUYENNGOC THUY NGUYEN
F&B Attendant at Jackalberry, Hyatt Regency SydneyF&B Attendant at Jackalberry, Hyatt Regency Sydney
Denis YoonDenis Yoon
Restaurant Waiter at Chicken VRestaurant Waiter at Chicken V