Nosnin Nujat
Sydney,NSW
Summary
An IT graduate with a passion for technology who possesses excellent troubleshooting skills and a customer-focused outlook. I want to use my problem-solving skills as well as showcase my can-do attitude and teamwork.
Overview
7
7
years of professional experience
Work History
Customer service team Member
Woolworths Supermarkets
03.2020 - Current
- Providing exceptional customers service to facilitate customers in their shopping experiences both in the cash registers and in store
- Ensuring customer satisfaction by considering their requirements, offering excellent support, and better solutions which made 87% success from Voice of Customer survey.
- Proactively promoting operational best practices to boost efficiency and team output.
IT Technical Support Intern
Australian Regional and Remote Community Services
07.2022 - 10.2022
- Troubleshot reported hardware, software, and application issues (Windows 10/11, desktop, Antivirus, Microsoft systems and applications) configuring firewalls, proxies and utilise tools including Office 365 Admin, Active Directory, SSCM, Group Policy, Exchange, and Teams.
- Processed incident management requests through resolution as required and documentation.
- Managed Help Desk phone calls, Teams Meetings, and client and vendor consultations where I was able to find solutions for 85% of their issues.
Technical Support officer
Ikada Consulting Limited
10.2017 - 06.2018
- Organized, and maintained complex data in Excel and database.
- Troubleshot network and system issues by identifying and configuring hardware or software faults.
- Rapidly created positive working relationships with clients and colleagues by providing technical assistance over phone and in person.
Hardware team member
Shahjalal Islamic Bank Limited
07.2016 - 09.2017
- Analyzed performance data, WAN/LAN, technical Support and system troubleshooting of head and branch office computers.
- Determined software and hardware requirements to provide solutions to problems within deadlines.
- Appraised for taking additional responsibilities of the department which included paperwork, overseeing other administrative duties.
Education
Master of Information Technology - Cyber Security
Charles Darwin University
Darwin, NT08.2021
Bachelor of Information Technology - Computer Education And Instructional Technology
Middle East Technical University
Ankara01.2019
Skills
- Microsoft Office: extensive usage of MS Office Suites such as Excel, SharePoint Communications site, Microsoft Bookings, Word, Exchange, Teams, PowerPoint, Power BI and Publisher
- Technical skills: Operating systems, SQL, HTML/CSS, Firewalls, Antivirus, Active directory, Scratch, Blender, Jira Service Manager
- Soft skills: Communication, Customer Service, problem-solving, understanding of hacking and adaptability
- Professional working proficiency in English, Bengali, Hindi, and Turkish
Award
STEM project winner— challenged by ‘Inspired IT’ from GovHack Hackspacer, 2022.
References
References available upon request.
Timeline
IT Technical Support Intern
Australian Regional and Remote Community Services
07.2022 - 10.2022
Customer service team Member
Woolworths Supermarkets
03.2020 - Current
Technical Support officer
Ikada Consulting Limited
10.2017 - 06.2018
Hardware team member
Shahjalal Islamic Bank Limited
07.2016 - 09.2017
Master of Information Technology - Cyber Security
Charles Darwin University
Bachelor of Information Technology - Computer Education And Instructional Technology
Middle East Technical University
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