Matisse Gray
Gold Coast,QLD
Summary
Dependable, motivated and reliable individual with experience in dynamic, fast-paced and high-performance environments.
Skilled in both team and independent working conditions. Experienced in working stock, processing transactions, handling cash, operating registers, and providing excellent customer service.
A happy, patient and warm person who enjoys being around people and socialising with anyone and everyone.
Overview
6
6
years of professional experience
Work History
Retail Worker
Big W
10.2021 - Current
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Provided excellent customer service ensuring every customer has a good shopping experience. E.g, keeping up to date with products and information about stock levels, warmly greeting customers as they leave and enter the store, not rushing them and giving them full attention when assisting.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Money handling, serving customers at the till.
- Helped customers complete purchases, locate items, and join reward programs.
Salon Assistant
Kim Hopkins
05.2018 - 09.2021
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Streamlined appointment bookings using computerized systems, reducing errors and enhancing overall productivity within the salon setting.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Assisted senior stylists with their client needs
- Being friendly, bubbly and welcoming to all clients at all times.
- Serving, tea, coffee and biscuits to all clients in the salon.
- Money handling and time management.
Education
Bachelor of Education - Primary/Secondary
Southern Cross University
Gold Coast, QLD11.2026
Diploma - Screen And Media
TAFE Queensland
Ashmore, QLD11.2022
High School Diploma -
Merrimac State High School
Mermaid Waters, QLD11.2021
Skills
- Cash Handling
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Decision-Making
- Fashion-forward thinking
- Professional Appearance
- Relationship Building
- Time Management
- Work independently or in a team with ease
- Punctuality and Adaptability
- Computer skills
Timeline
Retail Worker
Big W
10.2021 - Current
Salon Assistant
Kim Hopkins
05.2018 - 09.2021
Bachelor of Education - Primary/Secondary
Southern Cross University
Diploma - Screen And Media
TAFE Queensland
High School Diploma -
Merrimac State High School
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