Nour Alaouie
BANKSIA,NSW
Summary
A dedicated and enthusiastic professional with strong experience across customer service, education, and aviation sectors. Committed to delivering high standards through excellent time management, teamwork, and a proactive attitude. Seeking opportunities that allow continued growth, leadership, and the ability to contribute positively to a dynamic team environment.
Overview
9
9
years of professional experience
Work History
Ramp Agent (Leading Hand)
Swissport
11.2021 - Current
- Supervised ramp operations, ensuring safety and punctuality
- Coordinated team members and allocated tasks to optimize workflows
- Maintained ground service equipment and aircraft turnaround standards
- Trained new staff and provided leadership on shift
Tutor
North Shore Coaching College
05.2021 - 09.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Customer Service
Coles Supermarket
02.2020 - 11.2021
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Strengthened company reputation by delivering exceptional customer service and support.
- Assisted stock workers and customer service agents throughout shifts.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Manager
Mcdonalds
11.2016 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Worked collaboratively with a diverse team.
Education
Bachelor of Arts - Bachelor of Education (Secondary)
Western Sydney University
Bankstown, NSW10-2027
High School Diploma -
Moorefield Girls High School
Sydney, NSW11-2020
Skills
- Time Management
- Team Collaboration
- Efficiency Under Pressure
- Leadership and Supervision
- Strong Work Ethic
- Problem Solving
- Customer Service
- Adaptability
- Attention to Detail
- Positive Attitude
- Communication Skills
- Conflict Resolution
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Ramp Agent (Leading Hand)
Swissport
11.2021 - Current
Tutor
North Shore Coaching College
05.2021 - 09.2024
Customer Service
Coles Supermarket
02.2020 - 11.2021
Manager
Mcdonalds
11.2016 - 04.2020
Bachelor of Arts - Bachelor of Education (Secondary)
Western Sydney University
High School Diploma -
Moorefield Girls High School
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