ABBAS AL-ABSAWI
Summary
Dynamic and detail-oriented individual with extensive experience in security operations, customer service, and biomedical science. Proven ability to lead teams and handle high-pressure situations effectively. Skilled in leveraging diverse expertise to contribute effectively in both security and customer service environments. Seeking opportunities to apply combined skills in a challenging security or customer service role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ramp Operator Leading Hand
Menzies Aviation
01.2022 - 08.2023
- Enhanced ramp safety by conducting thorough pre-flight inspections and identifying potential hazards.
- Streamlined communication with control tower to ensure accurate flight information for departing and arriving flights.
- Managed ground services for multiple airlines, ensuring safe and timely handling of luggage and cargo.
- Led teams in transferring luggage using various equipment, maintaining efficiency and safety standards.
Security Guard
Iron Guard Security
01.2021 - 01.2022
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Conducted comprehensive building and grounds patrols, promptly addressing any security concerns.
- Demonstrated calm and assertive decision-making during stressful situations, ensuring the safety of premises and personnel.
- Utilized surveillance equipment effectively to monitor property and identify potential security threats.
Customer Service Representative
Mr Pizza
06.2020 - 01.2021
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided exceptional customer service, addressing inquiries and ensuring a positive shopping experience.
- Collaborated with customers, management, and sales team to identify needs and offer appropriate solutions.
Education
Bachelor of Science - Biomedical Sciences
RMIT University
Bundoora, VIC11.2024
Skills
- Security Operations Management
- Intruder Response and Removal
- Emergency Response Procedures
- Team Leadership
- Customer Service Excellence
- Surveillance Equipment Monitoring
Certification
Security Services Certificate II
Timeline
Ramp Operator Leading Hand
Menzies Aviation
01.2022 - 08.2023
Security Guard
Iron Guard Security
01.2021 - 01.2022
Customer Service Representative
Mr Pizza
06.2020 - 01.2021
Bachelor of Science - Biomedical Sciences
RMIT University
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