Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Volunteer
Timeline
Generic

Nour El-Din Hijazi

Summary

Skilled NDIS Support Worker with a proven track record at Nonabel Disability Services, enhancing client wellness and independence through personalized support and mobility assistance. Expert in managing diverse needs with empathy and effective communication, ensuring safety and fostering strong relationships. Achieved significant improvements in client social skills and self-esteem, demonstrating exceptional problem-solving and active listening abilities.

Overview

28
28
years of professional experience
1
1
Certification

Work History

NDIS Support Worker

Nonabel Disability Services
01.2020 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Wheelchair Taxi Operator

Self- Employed (Taxi)
01.1997 - Current
  • Educated passengers about local attractions or events when appropriate, enhancing their overall experience in the area.
  • Collaborated with dispatchers effectively to optimize scheduling and route planning.
  • Navigated through diverse routes to ensure timely arrival at destinations.
  • Utilized GPS technology proficiently for accurate navigation and route optimization.
  • Managed challenging weather conditions skillfully to maintain passenger safety throughout rides.
  • Handled cash transactions accurately, promoting trust and reliability among clients.
  • Served clients with special needs sensitively, accommodating wheelchairs or other mobility aids when necessary.
  • Provided exceptional customer service, resulting in repeat business from satisfied clients.
  • Stayed up-to-date on local events and road closures, adjusting routes accordingly for efficient travel times.
  • Developed strong relationships with fellow drivers and industry professionals for networking purposes.
  • Adhered to traffic laws and regulations, minimizing accidents and violations on the job.
  • Kept detailed logs of mileage, fares, and maintenance records as required by company policies or regulations.
  • Assisted passengers with luggage, ensuring their comfort and ease during the ride.
  • Maintained vehicle cleanliness and safety for a comfortable passenger experience.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.

Disability Transport

Nora’s Special Transport
02.2020 - 04.2024
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Providing morning and afternoon transport for children with disabilities from home to school and return

Education

Diploma Of Project Management -

TAFE NSW
2012

Strathfield South High School
Strathfield South, NSW
1991

Skills

  • Mobility Assistance
  • Behavioral support
  • Health and safety awareness
  • Clean Driving Record
  • Excellent Communication
  • Time Management
  • Problem-Solving
  • Patient support
  • Active Listening
  • Organize youth development programs in community football

Accomplishments

•Certificate of Recognition; In appreciation of social work within the football community, youth assistance & sports programing - Bayside Council 2021

• Club Member of the Year - St George Football Association; In recognition of devoted & outstanding service to Banksia Tigers & the code of football - 2009

Certification

First Aid + CPR - Current

Working with Children’s Check - Current

Security License - Current

Taxi License - Current

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Volunteer

  • Banksia Tigers Football Club 2006 - 2024 (Gear Stewart, Club Secretary, Vice President, Liaison Officer, Chairman of Internal Club Judiciary)
  • St George Football Referee Association 2010- Current

Timeline

Disability Transport

Nora’s Special Transport
02.2020 - 04.2024

NDIS Support Worker

Nonabel Disability Services
01.2020 - Current

Wheelchair Taxi Operator

Self- Employed (Taxi)
01.1997 - Current

Diploma Of Project Management -

TAFE NSW

Strathfield South High School

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Nour El-Din Hijazi