Novi Eka Tjung
Stuart Park
Summary
Efficient and dependable professional with a proven track record of driving sales and profitability in highly competitive markets. Well-organized and motivated leader, consistently guiding teams to achieve collective goals while effectively managing multitasking demands. Exceptional communication skills facilitate outstanding customer service and swift, equitable problem resolution, ensuring customer satisfaction. Committed to fostering a positive work environment that enhances team performance and client relations.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Manager
Café 21, Darwin
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista
Guylian Belgium Chocolate café, Circular Quay
06.2022 - 01.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Manager
Guylian Chocolate Cafe, Darling Quarter
11.2017 - 09.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
The Rocks Café, Sydney
07.2013 - 11.2017
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Waitress/Supervisor
The Rocks Café, Sydney
09.2012 - 06.2013
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Kam fook Restaurant, Bondi Junction
12.2011 - 09.2012
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Accounting - Accounting
Central Queensland University
Sydney, Australia07.2015
Diploma of Accounting - Accounting
Australian College of Technology
Sydney, Australia08.2013
Diploma of Academic Foreign Language - English Language
Widya Dharma
Pontianak, Indonesia07.2011
High school -
Don Bosco
Sanggau, Indonesia01.2008
Skills
CBD College Pty Ltd – Barista Basic or Coffee Training
RSA certificate (expired)
Effective team leadership
Operations management
Strategic planning
Decision-making
Time management
Staff development
Customer service
Timeline
Manager
Café 21, Darwin
02.2023 - Current
Barista
Guylian Belgium Chocolate café, Circular Quay
06.2022 - 01.2023
Manager
Guylian Chocolate Cafe, Darling Quarter
11.2017 - 09.2019
Manager
The Rocks Café, Sydney
07.2013 - 11.2017
Waitress/Supervisor
The Rocks Café, Sydney
09.2012 - 06.2013
Waitress
Kam fook Restaurant, Bondi Junction
12.2011 - 09.2012
Bachelor of Accounting - Accounting
Central Queensland University
Diploma of Accounting - Accounting
Australian College of Technology
Diploma of Academic Foreign Language - English Language
Widya Dharma
High school -
Don Bosco
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