Nu Hoang Yen PHAN
Clarence Gardens,Australia
Summary
Motivated and compassionate community services student with practical experience in hospitality and teamwork. Passionate about improving the wellbeing of elderly individuals through respectful care, communication, and support. Committed to developing professional skills in the aged care sector while maintaining safety, empathy, and client dignity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Assistant
Hanks Bakery
02.2025 - Current
- Collaborated effectively with team members to ensure efficient service during peak hours.
- Delivered excellent customer service by addressing customer inquiries and concerns promptly.
- Maintained cleanliness and hygiene of the work area, including sweeping, mopping, and sanitising counters.
- Greeted customers warmly and provided product information and recommendations.
- Operated bakery equipment safely, including dough mixers and ovens.
- Decorated cakes and pastries with precision and creativity.
- Checked product freshness and ensured all bakery items met quality standards.
- Packaged bakery goods neatly for customer convenience.
Kitchen Staff Member
Go Brighton Pty Ltd T/as Beach Bum Kiosk | Brighton
10.2023 - Current
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitised kitchen equipment, utensils, dishes, and workstations following hygiene standards.
- Assisted with kitchen setup and clean-up before and after service to maintain readiness and efficiency.
- Prepared and served food items in a fast-paced kiosk environment while maintaining quality and consistency.
- Trained new kitchen hands in basic food preparation tasks, safety procedures, and kitchen standards.
- Supported the team in managing stock, refilling supplies, and ensuring smooth kitchen operations.
HR
THAI THANG VIET NAM INDUSTRIAL MATERIALS SHOE COMPANY LIMITED
09.2022 - 12.2022
- Collaborated with HR to update employee information, ensuring accurate salary adjustments and deductions.
- Improved employee satisfaction by implementing effective HR policies and initiatives.
- Streamlined HR processes for improved efficiency and accuracy in employee records management.
Trainee
Aoyama Co., Ltd. Bento
08.2018 - 02.2022
- Specialization: making industrial lunch boxes, making sushi
- Assisted in preparation and packaging of high-quality bento boxes for customer orders.
- Maintained cleanliness and organization of workstation to ensure efficiency and safety standards.
- Collaborated with team members to streamline production processes and reduce waste.
- Trained new staff on food safety protocols and production techniques to enhance team performance.
- Adapted quickly to changing demands during peak hours, maintaining service excellence.
- Supported management in identifying areas for process improvements and operational efficiencies.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Science - Community Services
Torrens University
Adelaide, SA12-2026
Food technology engineer - undefined
Hue University of Agriculture and Forestry
01.2018
Skills
- Language (Japanese: basic communication) and basic IT skills (Word, AutoCAD, Excel, Power Point)
- Customer Service
- Food Safety & Hygiene
- Team Collaboration
- Recipe Adherence & Food Preparation
- Kitchen Sanitation & Cleanliness
- Staff Training & Support
- Time Management & Efficiency
Certification
Precise Thick-N Certificate
Hand Hygiene certificate
Police clearance certificate
DCSI Clearance certificate
Do Food safely
Availability:
Monday, Tuesday, Thursday, and Sunday (full day)
Timeline
Bakery Assistant
Hanks Bakery
02.2025 - Current
Kitchen Staff Member
Go Brighton Pty Ltd T/as Beach Bum Kiosk | Brighton
10.2023 - Current
HR
THAI THANG VIET NAM INDUSTRIAL MATERIALS SHOE COMPANY LIMITED
09.2022 - 12.2022
Trainee
Aoyama Co., Ltd. Bento
08.2018 - 02.2022
Food technology engineer - undefined
Hue University of Agriculture and Forestry
Bachelor of Science - Community Services
Torrens University