Nur Aina Iqma
Naracoorte
Summary
I am Nur Aina Iqma Muhamad Jefri. I am highly enthusiastic and motivated executive with accounting knowledge. I am equipped with excellent customer service experience, I gained a lot of positive feedback from peers, colleagues, supervisors and customers. I am also fast learner and open all kind of feedback to change myself to be someone better. I am seeking for a job related to accounting, customer service or even new job scope environment to enhance my expertise and skills so I can establish a future career path that will lead me to great challenges and responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
U MOBILE SDN BHD
08.2016 - 06.2022
- Resolved customer billing errors by researching issues in system and determining root causes of problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Assistant (Part Time)
LOVELY LACE SDN BHD
04.2016 - 07.2016
- Managing database records and drafting status reports by end of the day
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Education
DIPLOMA - ACCOUNTING
Poly-Tech Mara – University
2016
Skills
- Hardworking
- Teamwork
- Microsoft Word
- Microsoft Excel
- Payment Management
- Computer Proficiency
- Information Updates
- Customer Service
- Microsoft PowerPoint
Additional Information
Khairun Syafiza Bintu Khairuddin
Lecturer Accounting Department College Poly-Tech MARA,
Kuala Lumpur, Malaysia.
Tel: +6013 393 3800
Shaidan Bin Embee
Assistant Branch Manager Service Center Umobile Sdn Bhd
Berjaya Times Square, Kuala Lumpur, Malaysia.
Tel: +6018 200 7772
Email: shaidan.embee@u.com.my
Timeline
Customer Service Executive
U MOBILE SDN BHD
08.2016 - 06.2022
Sales Assistant (Part Time)
LOVELY LACE SDN BHD
04.2016 - 07.2016
DIPLOMA - ACCOUNTING
Poly-Tech Mara – University
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