Nur Fatihah Zamsharil
Doveton,VIC
Summary
1- Recent graduate with foundational knowledge in Ageing Support and hands-on experience gained through work placement. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
2- Diligent Food Production Worker with solid background in food production. Proven ability to maintain high standards of hygiene and safety, contributing to efficient and quality food output. Demonstrated proficiency in operating various food processing equipment and adhering to strict sanitation protocols.
3- Experienced with processing and packaging meat products to ensure quality and safety. Utilises precision in handling equipment and maintaining sanitary work environment. Knowledge of adhering to industry standards and collaborating effectively within team.
4-Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
6
6
years of professional experience
Work History
Food Production Worker (2IC)
Australian International Foods Pty Ltd (AIF)
06.2022 - Current
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Managed team workload to reach targets for specific tasks.
- Delegated tasks effectively, ensuring optimal utilisation of each team member''s skills and capabilities.
Meat Packer / Production line
Australian Meat Group Pty Ltd
02.2021 - 06.2022
- Packing meat
- Handles meat production machinery
- Quality meat check before packing
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
- Processed meat by cutting, sorting parts, deboning and grinding.
Farm Worker
Gazzola Farms
11.2019 - 02.2021
- Harvesting vegetables
- Vegetables packing
- Vegetables quality check before packaging
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
Plant Nursery Worker
Flower Farm
07.2019 - 11.2019
- Flowers picking
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Budding, weeding and cleans the workplace
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
Production Line
Australian International Foods Pty Ltd
02.2019 - 06.2019
- Packed food product
- Maintain food quality control
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
Customer Service Representative
Pasar Raya Kini Pty. Ltd
11.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Checked and pulled defective or expired products from shelves.
Education
Certificate IV - Ageing Support
Hammond Institute
Dandenong, VIC10-2024
High School Diploma -
Laksamana Highschool
11.2018
Skills
- Problem solving
- Attention to detail
- Eager to learn
- Overcoming challenges
- Complaint resolution
- Customer satisfaction measurement
- Quality assurance standards
- Health and safety awareness
- Cleaning and sanitizing
- Professional boundaries
- Mobility support
- Multitasking
- Privacy and confidentiality
- Verbal and written communication skills
Languages
Malay
English
Indonesian
Referee
Direct Manager at Australian International Foods (AIF)
Izani Yusoff 0450 767 801
Timeline
Food Production Worker (2IC)
Australian International Foods Pty Ltd (AIF)
06.2022 - Current
Meat Packer / Production line
Australian Meat Group Pty Ltd
02.2021 - 06.2022
Farm Worker
Gazzola Farms
11.2019 - 02.2021
Plant Nursery Worker
Flower Farm
07.2019 - 11.2019
Production Line
Australian International Foods Pty Ltd
02.2019 - 06.2019
Customer Service Representative
Pasar Raya Kini Pty. Ltd
11.2018 - 01.2019
Certificate IV - Ageing Support
Hammond Institute
High School Diploma -
Laksamana Highschool
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