Nur Syarah Ilya
Carlton,VIC
Overview
6
6
years of professional experience
Work History
Lifestyle Assistant
BlueCross Aged Care
Caulfield, VIC
04.2024 - Current
- Administered a range of enjoyable recreational options to enhance residents' experience such as games, reading/art materials, music, and outdoor walks.
- Provided companionship and emotional support to elderly clients.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted in developing individualised care plans for elderly clients.
- Maintained records of client care plans and progress notes.
Storage Engineer Technical Consultant
Hitachi Vantara
Malaysia
02.2023 - 06.2023
- Operated in accordance with ITIL processes primarily Incident & Change Management.
- Executed storage LUN Allocation, Extensions & De-Allocation.
- Processed incident-tickets according to defined SLAs.
- Liaised with L3 operational team and clients to provide support and address issues.
- Assisted in developing strategies for disaster recovery scenarios involving storage systems.
- Monitored system logs to identify potential issues with storage systems and resolved them in a timely manner.
Brand Management Apparel Intern
Zalora
Malaysia
06.2022 - 08.2022
- Collected and validated over 20000 structured data from internal systems and supplier sources daily (Tableau, Content Management System etc)
- Questioned and resolved data inconsistencies from internal/external sources to support fact-based conclusions.
- Reviewed sales data to analyze best-selling items and inform future designs.
- Assisted with development of dashboards and reports using spreadsheet and visualization software.
- Worked closely with brands to understand campaign objectives, ensuring alignment with ZALORA's marketing strategies.
Head of Social Media, Japanese Culture Club
Universiti Tenaga Nasional
Malaysia
06.2021 - 08.2022
- Pioneered an effective schedule for cultural events in two academic semesters.
- Piloted an overall intra and inter collegiate cultural events which increased club's productivity by 15%.
- Planned and executed webinars, live streams, and Q&A sessions on digital platforms to enhance the promotion of the club society.
- Developed content for various social media platforms including Facebook, Instagram, Discord and YouTube.
- Monitored and analyzed engagement metrics across all channels to determine effectiveness of campaigns.
Retail Sales Associate
Miniso
Malaysia
03.2018 - 04.2018
- Carried out sales duties in department store, including POS, opening, closing, cleaning, stocking, & product knowledge.
- Assisted customers enthusiastically which increased fulfillment of customer's needs by 99%.
- Strategically organized merchandise displays to showcase new products, attract customers, and drive sales.
- Welcomed and assisted customers, enhancing satisfaction and fostering loyalty through personalized service.
Education
Master of Information Systems - Health Informatics
The University of Melbourne
Melbourne, VIC06-2025
Bachelor of Information Technology - Information Systems
Universiti Tenaga Nasional
Malaysia09-2022
Foundation Information Technology - Informatics
Universiti Tenaga Nasional
Malaysia05.2019
Skills
- Business Intelligence
- Database Design
- Analytical Skills
- Analytical Thinking
- Teamwork
- Interpersonal Skills
- System Programming (HTML,CSS, JAVA)
- MySQL
- PHP
- ServiceNow
- Tableau
- Power BI
- Microsoft Office
Languages
English
Native/ Bilingual
Malay
Native/ Bilingual
References
References available upon request.
Timeline
Lifestyle Assistant
BlueCross Aged Care
04.2024 - Current
Storage Engineer Technical Consultant
Hitachi Vantara
02.2023 - 06.2023
Brand Management Apparel Intern
Zalora
06.2022 - 08.2022
Head of Social Media, Japanese Culture Club
Universiti Tenaga Nasional
06.2021 - 08.2022
Retail Sales Associate
Miniso
03.2018 - 04.2018
Master of Information Systems - Health Informatics
The University of Melbourne
Bachelor of Information Technology - Information Systems
Universiti Tenaga Nasional
Foundation Information Technology - Informatics
Universiti Tenaga Nasional
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