Nyah Kay
Killarney Vale,NSW
Summary
Dynamic and resilient Barista/Waitress with a proven track record at The Kitchen at the Bay, showcasing exceptional customer service and team leadership. Excelled in creating a welcoming atmosphere, efficiently managing high-volume periods, and fostering team collaboration. Skilled in time management and adept at multitasking, significantly enhancing dining experiences and operational productivity.
Overview
7
7
years of professional experience
Work History
Barista/ Waitress
The Kitchen at the Bay
12.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Booked table reservations and other customers needs over the phone.
Cadet Soccer Referee
Killarney Vale District Soccer Club
04.2018 - 09.2018
- Fostered an inclusive and welcoming environment for all participants, regardless of age, skill level, or background.
- Supported tournament organizers by providing reliable availability for scheduled matches throughout each season''s duration.
- Demonstrated flexibility by effectively officiating various age groups and skill levels within the cadet soccer program.
- Contributed to the growth of soccer awareness by sharing knowledge about the sport with young athletes and their families.
- Promoted fair play and sportsmanship through effective communication with players, coaches, and spectators.
- Earned respect from coaches, players, and peers through consistent professionalism displayed while officiating games.
Education
No Degree -
The Entrance Campus
Bateau Bay, NSW12-2022
Skills
- Time management
- Friendly and outgoing
- Team player
- Active listener
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Resilient
- Multitasking and organization
- Split Shift work
Accomplishments
- Was named employee of the year in 2022 and 2023
- Was named most improved employee in 2023
- Was promoted to team leader
Timeline
Barista/ Waitress
The Kitchen at the Bay
12.2019 - Current
Cadet Soccer Referee
Killarney Vale District Soccer Club
04.2018 - 09.2018
No Degree -
The Entrance Campus
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