Nyashadzashe Faith Chapoterera
Baldivis,Australia
Summary
Master of Business Analytics graduate (ECU, 2025, Distinction average) with developing expertise in SQL, Python, R, Power BI, Tableau, and Advanced Excel. Background in international hospitality and stakeholder engagement, complemented by practical experience in data reporting and dashboard design through academic projects and internship roles. Keen to apply analytical skills to deliver insights that support effective decision- making across industries
Overview
11
11
years of professional experience
Work History
Business Analyst Intern
Edith Cowan University (Employability Team)
Perth, WA
02.2025 - 05.2025
- Analysed student engagement and employability data, reviewing 1,000+ responses to identify key insights.
- Improved reporting dashboards, cutting manual data handling by 25% and providing clearer insights for staff.
- Presented findings to internal stakeholders, supporting 3 strategic recommendations to boost student outcomes.
Guest Service Agent
Joondalup Resort
Perth, WA
11.2023 - 11.2024
- Managed guest data and booking operations for 200+ clients weekly while balancing full-time study.
- Supported occupancy and booking reports, ensuring accuracy and timely updates for management.
- Applied analytical thinking to daily operations, strengthening attention to detail and problem-solving.
Reservations Sales Specialist
Nara Desert Escape
Dubai, UAE
12.2021 - 07.2023
- Produced weekly sales and occupancy reports that supported management’s revenue planning.
- Identified customer booking trends that contributed to a 10% improvement in repeat business.
- Streamlined reporting processes, reducing admin time by 20% while maintaining accuracy.
Senior Reservations Executive
Platinum Heritage Desert Safaris
Dubai, UAE
09.2015 - 10.2020
- Oversaw reservations for 100+ daily guests, maintaining 98% booking accuracy.
- Generated weekly statistical reports that informed operations planning and resource allocation.
- Collaborated with cross-functional teams, improving turnaround time on group bookings by 30%.
Guest Service Agent
The Ritz-Carlton
Abu Dhabi, UAE
03.2014 - 09.2015
- Delivered front desk service for 500+ luxury clients monthly in a high-pressure environment.
- Supported accurate guest data entry processes and resolved 95% of issues within 24 hours.
Education
Master of Business Analytics -
Edith Cowan University
Perth, WA | 2025Bachelor of Commerce - Financial Management
University of South Africa | 2020
Diploma - International Hospitality Management
American Hotel & Lodging Institute | 2014
Skills
- Developing SQL/MySQL querying
- Developing Python and R for data analysis
- Experience with Power BI, Tableau, and Excel (advanced formulas, pivot tables)
- Introductory knowledge of Kali Linux and ArchiMate
- Data reporting and analysis (projects & internship)
- Understanding of business analytics concepts
Technical
Business
- Stakeholder engagement and client service experience
- Communicating and presenting insights clearly
- Problem-solving and analytical thinking
- Strong communication
- Adaptability and willingness to learn
- Team collaboration
Soft Skills
Timeline
Business Analyst Intern
Edith Cowan University (Employability Team)
02.2025 - 05.2025
Guest Service Agent
Joondalup Resort
11.2023 - 11.2024
Reservations Sales Specialist
Nara Desert Escape
12.2021 - 07.2023
Senior Reservations Executive
Platinum Heritage Desert Safaris
09.2015 - 10.2020
Guest Service Agent
The Ritz-Carlton
03.2014 - 09.2015
Master of Business Analytics -
Edith Cowan University
Bachelor of Commerce - Financial Management
University of South Africa | 2020
Diploma - International Hospitality Management
American Hotel & Lodging Institute | 2014