Nyla Alcide
Summary
Motivated Internship Student working towards a degree in Arts and Business. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Strong knowledge of Excel and Word.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Beer Wine And Spirits (BWS)
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Completed store opening and closing procedures and balanced tills.
Food and Beverage Attendant
Peter Rowland Group
03.2022 - Current
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Shift Supervisor
KFC
12.2019 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Double Bachelor Degree in Business And Arts - Sociology And Project Management
Deakin University, Burwood
Burwood, VIC11.2025
High School Diploma -
Kew High School
Kew, VIC11.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Cash Handling
- Flexible Schedule
- Leadership Qualities
- Heavy Lifting
- Goal Setting and Achievement
- Complaint resolution
Certification
- Responsible Service of Alcohol - Complete Hospitality Training (11/01/22)
- First Aid Training – Australia Wide First Aid (06/01/23)
References
- Catherine Goodes, Assistant Manager at KFC, +61 (0) 432468990
- Heather Lamb, Former Restaurant General Manager at KFC, +61 (0) 419304536
- Darryn Skipper, Former Administrative Manager at Peter Rowland Group, +61 (0) 410430273
Accomplishments
- Supervised team of 9-10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Team Member
Beer Wine And Spirits (BWS)
03.2024 - Current
Food and Beverage Attendant
Peter Rowland Group
03.2022 - Current
Shift Supervisor
KFC
12.2019 - 08.2023
Double Bachelor Degree in Business And Arts - Sociology And Project Management
Deakin University, Burwood
High School Diploma -
Kew High School
- Responsible Service of Alcohol - Complete Hospitality Training (11/01/22)
- First Aid Training – Australia Wide First Aid (06/01/23)
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