Obsa Yousuf
Hoppers Crossing,VIC
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
Work History
Team Leader Manager
Probe CX
05.2024 - Current
- Currently working within Probe CX for our Australian Taxation Office campaign.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Commissioned Artist
Freelance
01.2013 - Current
- Enhanced client satisfaction by delivering commissioned artwork within specified deadlines.
- Handled invoicing and financial transactions professionally, contributing to smooth business operations.
- Continuously expanded artistic skills through workshops, online courses, and self-study, resulting in versatile creative offerings for clients.
- Established a strong professional network in the art community, leading to more opportunities for commissioned projects.
- Achieved a high rate of repeat clientele through consistent delivery of exceptional artwork and professional collaboration experiences.
- Conducted thorough research on subject matter or themes as necessary to create accurate representations in commissioned pieces accurately reflecting client''s intent.
- Developed an extensive portfolio showcasing a variety of artistic styles and mediums, attracting new clientele.
Events Manager
Still Nomads
11.2014 - 01.2019
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Coordinated florists, photographers, and musicians for events.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Created memorable experiences for guests through immersive entertainment options at various events.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
Education
Bachelor of Applied Science - Architecture
Curtin University
Perth, WAUndergraduate Certificate - Applied Science
Curtin University
Perth, WA01-2021
Skills
- Corporate governance
- Workload management
- Motivational skills
- Remote team management
- Team leadership
- Decision-making
- Employee coaching and mentoring
- Customer service
- Teamwork and collaboration
- Performance evaluations
- Customer relationship management
- Negotiation and conflict resolution
Timeline
Team Leader Manager
Probe CX
05.2024 - Current
Events Manager
Still Nomads
11.2014 - 01.2019
Commissioned Artist
Freelance
01.2013 - Current
Bachelor of Applied Science - Architecture
Curtin University
Undergraduate Certificate - Applied Science
Curtin University
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