Ocean Huang
Sydney
Summary
I have had a lot of experience at fostering positive customer experiences and streamlining operations. I excelled at Excellent Cup, Mums Wok and Betty's Burgers by mastering menu intricacies and enhancing sales through personalised service. My collaborative spirit and stress management skills, honed across roles, significantly contribute to team efficiency and service excellence. With superb communication skills I was able to collaborate and socialise will peers very well, creating a positive work environment. With the countless skills I have learnt from working at past business, I am confident that I will be a a cheerful yet significant asset to your team.
Overview
4
4
years of professional experience
Work History
Bubble Tea Barista
Excellent Cup
10.2021 - 02.2025
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as pearl milk tea, taro milk teas and fruit teas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Back of House Team Member
Betty's Burgers & Concrete
07.2022 - 01.2023
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Operated a grill and fryer efficiently during peak hour, producing high-quality beef patties, fried-chicken and fries.
- Maintained updated certifications in food safety and sanitation regulations.
Kitchen Assistant
Mums Wok
01.2021 - 08.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
Education
Bachelor - Commerce And Computer Science
University of New South Wales
Sydney, NSW01-2029
High School Diploma -
Anglican Church Grammar School
Brisbane, QLD01-2024
Skills
- Positive attitude
- Teamwork and collaboration
- Stress management
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Adaptability and flexibility
- Hospitality and professionalism
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Back of House Team Member
Betty's Burgers & Concrete
07.2022 - 01.2023
Bubble Tea Barista
Excellent Cup
10.2021 - 02.2025
Kitchen Assistant
Mums Wok
01.2021 - 08.2021
Bachelor - Commerce And Computer Science
University of New South Wales
High School Diploma -
Anglican Church Grammar School
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