Ocean Wuatai
Currently Undertaking A Bachelor Of Nursing Science
6 Sapphire Court, North Mackay ,QLD
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at MacDonalds North Mackay, through exceptional communication and teamwork. Skilled in swiftly resolving complaints, fostering positive guest experiences, and maintaining high service standards. Has provided strong analytical thinking and attention to detail, contributing to a collaborative and efficient work environment. Overall, Through these skills the significance importance and value of teamwork has gained effective social communication and interacting friendly with customers.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Hospitality Worker
MacDonalds North Mackay
01.2023 - Current
- Initiated stocking up refreshments and supplies for the store
- Identified and resolved customer complaints concerning food or lodging.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
Bachelor Of Nursing Science - Nursing
James Cook University
Mackay, QLDMackay North State High School
Mackay, QLD11.2023
Skills
Teamwork and Collaboration
Certification
Certificate II in Health Support Services
Additional Information
Date of Birth: 19/09/2005
Timeline
Blue Card
05-2029
NDIS Card
05-2029
CPR
05-2024
First Aid
05-2023
Hospitality Worker
MacDonalds North Mackay
01.2023 - Current
Certificate II in Health Support Services
12-2022
Bachelor Of Nursing Science - Nursing
James Cook University
Mackay North State High School
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