Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Odette Ruaro

GAPSTED

Summary

Punctual, capable and diligent with excellent interpersonal skills. Demonstrates strong analytical, communication, and teamwork skills, with strong ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.



Overview

7
7
years of professional experience

Work History

Hospitality Team Member

Gapsted Estate
04.2021 - Current
  • Streamlined booking process, reducing wait times and improving customer satisfaction.
  • Initiated feedback collection from guests to identify areas of improvement.
  • Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
  • Improved reservation handling, accommodating guest preferences and special requests.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.

Retail Customer Assistant

Annie Mayfield
11.2024 - 05.2025
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Handled cash transactions accurately while adhering to company security protocols.
  • Delivered timely responses to customer inquiries via phone or email communication channels.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.

Au Pair

Celtic Childcare
07.2024 - 10.2024
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed bilingual abilities in Italian through immersive conversation and activities.
  • Transported children safely to school, activities and appointments on time.
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.

Hospitality Team Member

Myrtleford Bakehouse
03.2018 - 02.2021
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Education

High School Diploma -

Galen Catholic College
Wangarata
10-2024

Skills

  • Reliability and punctuality
  • Customer service
  • Professionalism
  • Phone and email etiquette
  • Detail-oriented
  • POS systems
  • Transaction processing
  • Excellent communication
  • Verbal and written communication
  • Cash handling

Languages

Italian
Native or Bilingual

Timeline

Retail Customer Assistant

Annie Mayfield
11.2024 - 05.2025

Au Pair

Celtic Childcare
07.2024 - 10.2024

Hospitality Team Member

Gapsted Estate
04.2021 - Current

Hospitality Team Member

Myrtleford Bakehouse
03.2018 - 02.2021

High School Diploma -

Galen Catholic College

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Odette Ruaro