Ogweyo Ranga
SYDNEY,NSW
Summary
Dedicated professional with strong customer service skills and a track record of high satisfaction ratings. Experienced in conflict resolution and training facilitation, contributing to enhanced service delivery across various roles.
Overview
19
19
years of professional experience
Work History
Taxi Operator
M A Cabs Pty Limited
09.2014 - 11.2024
- Transported passengers safely across diverse routes and destinations.
- Assisted passengers with luggage and inquiries, delivering outstanding customer service.
- Achieved consistently high customer scores due to exceptional service.
- Addressed customer complaints swiftly and professionally, enhancing overall service satisfaction.
- Utilized GPS systems for optimal route planning throughout city streets.
- Communicated effectively with dispatch to coordinate pickups and drop-offs efficiently.
- Conducted daily vehicle inspections to ensure safety and compliance with operational standards.
- Adhered to traffic regulations and company policies during all driving activities.
- Ensured compliance with company policies regarding safe driving practices.
- Conducted training sessions for new drivers on safety protocols and company procedures. new drivers on company procedures and safety protocols.
- Maintained accurate records of fares, trips, and customer feedback for reporting purposes.
- Offered riders information about local attractions and restaurants.
Warehouse Operator
Recruitment Agency
12.2011 - 12.2013
- Operated forklifts to transport materials efficiently across the warehouse.
- Loaded and unloaded shipments, ensuring safe handling of all products.
- Managed inventory by organizing stock and conducting regular counts.
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
- Processed orders accurately, efficiently and within specified timeframes.
- Collaborated with team members to streamline packing and shipping processes.
- Assisted in training new hires on warehouse procedures and equipment use.
- Conducted quality checks on incoming and outgoing products for compliance.
- Utilized scanners and RF devices for tracking purposes.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Performed cycle counts of warehouse stock on a regular basis..
- Maintained a clean and organized workspace to promote safety standards.
Administrative Officer
Ministry of Social Development New Zealand
Auckland, New Zealand
02.2007 - 12.2011
- Managed administrative support for social service programs and initiatives.
- Developed processes to improve efficiency in daily operations.
- Facilitated meetings and recorded minutes for departmental discussions.
- Welcomed visitors at front desk, providing a friendly first impression.
- Responded promptly to customer inquiries via email or telephone calls.
- Managed employee records including vacation and sick leave accruals and terminations.
- Developed reports and spreadsheets utilizing various software applications such as Microsoft Access database programs.
- Processed incoming and outgoing mail and distributed to appropriate staff members.
- Assisted with the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Coordinated training sessions for new employees regarding company policies and procedures.
- Created purchase orders and tracked payments for vendor services.
- Compiled monthly financial reports from budget data tracking expenses against allocated funds.
- Provided administrative support to management team by scheduling meetings, preparing agendas, taking meeting minutes, and maintaining records.
- Evaluated vendor invoices for accuracy and authorized payments for services rendered.
Tutorial Assistant
UNITEC Institute of Technology
Auckland, New Zealand
07.2009 - 11.2010
- Facilitated study sessions to promote collaborative learning and peer support.
- Organized review sessions for exams or quizzes to help students prepare effectively for assessments.
- Assisted students with course material and assignments to enhance understanding.
- Assisted students in understanding course concepts review and understand previous lessons to make connection with new lesson.
- Supported faculty in grading assignments and providing constructive feedback to students.
- Reviewed essays, reports or other written assignments submitted by students.
- Provided feedback on written assignments to improve writing skills and academic performance.
- Organized workshops on academic skills and time management strategies for students.
- Utilized online platforms and resources to conduct virtual tutoring sessions.
Account Manager
Crown Relocations (New Zealand)
Auckland, New Zealand
02.2006 - 09.2007
- Managed client accounts to ensure seamless relocation services.
- Developed strong relationships with clients and service providers.
- Provided support for clients navigating relocation processes.
- Streamlined communication between clients and internal teams.
- Resolved client inquiries and issues promptly and effectively.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Coordinated logistics and schedules for international moves.
- Collaborated with cross-functional teams to enhance service delivery.
- Trained new staff on account management best practices.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Utilized problem-solving skills when dealing with difficult customers.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Conducted market research to identify potential customers.
- Monitored competitor activities in order to stay ahead of the competition.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
Education
Postgraduate Diploma in Business - Entrepreneurship
UNITEC Institute of Technology
Auckland, New Zealand11-2010
Master of Teaching Secondary - Business Studies
Western Sydney University
Sydney, NSW08-2026
Skills
- Route optimization
- Customer service
- Customer complaint resolution
- Effective communication
- Schedule management
- Project management
- Time management
- Driver training
- Team collaboration
Timeline
Taxi Operator
M A Cabs Pty Limited
09.2014 - 11.2024
Warehouse Operator
Recruitment Agency
12.2011 - 12.2013
Tutorial Assistant
UNITEC Institute of Technology
07.2009 - 11.2010
Administrative Officer
Ministry of Social Development New Zealand
02.2007 - 12.2011
Account Manager
Crown Relocations (New Zealand)
02.2006 - 09.2007
Postgraduate Diploma in Business - Entrepreneurship
UNITEC Institute of Technology
Master of Teaching Secondary - Business Studies
Western Sydney University