OH YELEM
Brisbane,QLD
Summary
Dynamic and reliable professional with a proven track record at TWOSOME, excelling in beverage making and fostering teamwork. Mastered espresso preparation and inventory management, significantly reducing stock discrepancies. Demonstrated exceptional multitasking abilities and cleanliness, ensuring high standards of customer service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cafe Barista
TWOSOME
11.2023 - 01.2025
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Customer Service & Inventory Management
Convenience Store GS25
12.2022 - 10.2023
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
Food Preparation & Barista & Customer Service
PC & CAFE
02.2021 - 11.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
Education
Associate of Arts -
Baekseok University
SOUTH KOREA02-2027
Skills
- Reliability and punctuality
- Shipping and receiving
- Cleanliness
- Espresso preparation
- Available weekends
- Beverage making
- Process optimization
Timeline
Cafe Barista
TWOSOME
11.2023 - 01.2025
Customer Service & Inventory Management
Convenience Store GS25
12.2022 - 10.2023
Food Preparation & Barista & Customer Service
PC & CAFE
02.2021 - 11.2022
Associate of Arts -
Baekseok University
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