Olga Dimitriou

Maintained all health fund checks including Work Cover and DVA.

Managed hospital quotes for patients and the Surgeons rooms.

Entered all prosthesis rebate codes in FYDO for billing.

Managed and processed all invoices for Qld Surgery Connect.

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Coordinated communication between patients and medical staff to streamline service delivery.
• Maintained electronic health records with high accuracy, supporting compliance with data management protocols.
• Assisted in handling patient inquiries, providing information on services and procedures effectively.

Duties included managing and balancing three theatres at Alexandria Specialist Day Surgery for IVF Australia, liaising with theatre, surgeons, lab and IVF nurses.

Credentialing responsibilities included managing the credentialing process for new healthcare providers, and collecting and verifying required documents such as licences, certifications, and malpractice insurance coverage.

• Manage, organise and provide confidential administrative support with strong customer focus to staff, patients and visitors.
• Provide administrative assistance in a team environment focusing on attention to detail, time management and task prioritisation in a fast paced environment.
• Exercise judgement where necessary to problem solve in situations where precedents have not been set and procedures not defined.
• Provide reception administration in an admission and emergency environment including booking and arriving patients, filing and liaising with clinical staff in accordance with departmental policy.
• Billing, receipting and banking knowledge.
• Medicare and Insurance knowledge.
• Carry out other administration functions as directed by your Team Leader/Manager.
• Provide accurate data entry using various network based information systems

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Enhanced office productivity by handling high volume of callers per day.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Enhanced office productivity by handling high volume of callers per day.

• Documented latest information in computer system and printed paperwork.
• Filled out records, staffing sheets and patient documents.
• Completed skilled administrative work to support all office staff and operational requirements.
• Organized paperwork for doctors, nurses and patients.
• Maintained current and accurate medical records for patients.