OLGA FILIPPOU

• Maintained client records, ensuring timely and accurate data entry into Integrated Justice Systems while preserving confidentiality.
• Demonstrated high commitment through reliable attendance and performance in workplace tasks.
• Executed multiple tasks concurrently to meet critical deadlines effectively.
• Acquired expertise in processing payments, withdrawing fees, and arranging Flexible Time to Pay Arrangements.
• Performed as a Senior Client Officer AO4 for the duration of 3 months, Trained and supported new staff, utilizing strong interpersonal and communication skills within the call centre environment.
• Performed front counter duties and cash handling with a focus on accuracy and customer service.
• Utilized proficient typing skills and various computer applications, including Microsoft Word, Outlook, and Office.
• Navigated IJIS, NAB TRANSACT, DAPA Portal (Centrelink), and MOVERS software for updating and recording information.

Upsold products to achieve high budget scores and meet store expectations.

• Delivered exceptional customer service by promptly resolving inquiries and complaints.
• Assisted customers with returns, exchanges, and refunds efficiently.
• Maintained jewelry display appearance and managed inventory in adherence to policies.
• Completed daily sales performance reports, tracking units sold across various timeframes.
• Participated in staff meetings to discuss product updates and procedural changes.
• Processed special orders for out-of-stock items as required.

• Directed telephone and email inquiries while ensuring professional, friendly reception.
• Managed office supplies inventory by monitoring stock levels and placing timely orders.
• Answered incoming calls, relayed messages, and transferred calls to relevant departments.
• Executed accurate data entry tasks across various computer systems.
• Processed customer payments through cash registers or point-of-sale terminals per company procedures.
• Delivered administrative support including typing correspondence, filing documents, and scanning materials as needed.

Demonstrated strong administrative and organizational skills under pressure to meet deadlines.

• Collaborated with registered nurses to prepare daily swabs for residents.
• Ensured accuracy of information before submitting results into software system.
• Updated residents' financial records to maintain precise documentation.
• Enhanced client relationships by providing knowledgeable support and assistance.
• Updated databases with current customer contact details and account changes.