Olga Knezevic
STRATHFIELD,NSW
Summary
A Billing Specialist offering well-honed experience dealing with external and internal customers. Problem-solving skills to maintain billing accuracy to ensure the best possible and increase account collections. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing and Credit Specialist
Telstra Limited
Sydney
2018.01 - Current
- Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
- Identified opportunities for process improvement within the department.
- Provided support to other departments within the organization as needed.
- Investigated incorrect billings and remediate anomalies.
- Assisted with year-end closing tasks for audit purposes.
- Researched and resolved billing issues with customers.
- Performed monthly audits of customer accounts to ensure accuracy of information.
- Compiled data for various ad hoc requests from management. concerning customer accounts.
- Provided support during internal and external audits related to billing processes.
- Provided training and advice on billing related matters to our billing team.
- Attended face to face customer meetings.
- Assist in the implementation of new products into a billing system.
Education
High School Diploma -
Leichhardt High
Leichhardt, NSW1970-12
Skills
- Portfolio Management
- Telephone and email etiquette
- Effective Communication
- Compliance reviews
- Word and Excel experience
- Efficient in Telstra's systems and processes
- Extensive knowledge of Telstra's products
- Interpersonal skills
Affiliations
- Maintain a work life balance which includes regular fitness regime
- Enjoying the outdoors whenever possible
Certification
- CSIA accreditation for customer service
References
References available upon request.
Timeline
Billing and Credit Specialist
Telstra Limited
2018.01 - Current
High School Diploma -
Leichhardt High
- CSIA accreditation for customer service
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