Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Damien Joyce

Toowoomba,QLD

Summary

Determined Credit Specialist proudly offering many years' experience in making effective decisions, finding solutions to problems and assisting customers. A valuable employee known for communicating complex information in terms that are easily understood. Skilled in credit procedures and developing client relationships. Results-driven Credit Specialist experience in running credit applications to assist with loan portfolios. A sharp employee skilled in scrutinizing financial data and analytics. Ready for a new position where a financial background can be best utilized. Team-focused individual willing to go the extra mile to ensure quality service to each and every customer. A bilingual Credit Specialist with a commitment to effective and efficient loan application processing. Highly skilled Credit Specialist with experience in managing large credit portfolios, performing detailed risk assessment, and implementing effective financial solutions. Display strong analytical skills, a knack for problem-solving, and the ability to work under pressure. Previous roles have demonstrated success in improving credit processes and reducing delinquency rates by establishing robust credit policies. Analytical Credit Specialist known for high productivity and efficiency in task completion. Possess specialized skills in credit analysis, risk management, and financial reporting. Excel at communication, problem-solving, and teamwork, ensuring seamless operations in credit departments. Dedicated Credit Officer knowledgeable about assessing financial documents, organizing applications, and providing recommendations for approval or disapproval. Meticulously organized and systematic with strong judgment and critical thinking skills. Looking for a permanent role with room for career growth. Proficient financial professional well-versed in validating credit of borrowers. Excellent communication and problem-solving abilities. Bringing many years' experience in banking and related roles. Experienced in maintaining legal and institutional compliance for all loans. Carefully evaluates property values and borrower backgrounds. Focused on balancing risk and profit potential to optimize portfolios. Great multitasker and critical thinker with devotion to accuracy and efficiency. Supervises and leads office to maximize and streamline functionality. Skilled credit manager administers credit operations and account management. Top strengths in data analysis, time management and both verbal and written communication. Several years of experience supporting financial needs for organizations within the field. Multi-talented professional proficient in applying credit policies to meet standards. Familiar with regulatory requirements and best practices. Eager to take on new professional challenge in credit management. Dedicated credit manager with high integrity and deep knowledge of the field bringing several years of related experience to support business financial needs. Specializing in credit administration. Meticulous credit management professional. Collaborates well with other bank departments to keep operations running smoothly. Experienced at training and mentoring junior employees. Highly knowledgeable in credit authorization, checking, and clerical duties with experience managing credit analysis and decision-making processes. Skilled in leveraging analytical abilities to assess financial information and customer data effectively. Demonstrated capability to improve loan processing times while maintaining compliance with established policies and regulations. Contributed to enhancing customer satisfaction through prompt and accurate transaction handling.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Credit Specialist

Suncorp Bank
Toowoomba, QLD
06.2025 - 12.2025
  • Processed requests for changes in terms or conditions of existing lines of credit.
  • Provided recommendations for appropriate credit limits and terms.
  • Reviewed credit applications to assess credit worthiness of potential customers.
  • Developed strategies to minimize risk exposure while maximizing revenue opportunities.
  • Verified accuracy of customer information, including income and employment status.

Senior Client Relationship Manager

Suncorp Bank
Toowoomba, QLD
07.2019 - 09.2020
  • Ensured compliance with internal procedures as well as external regulatory requirements.
  • Provided strategic direction and guidance to clients on their financial objectives.
  • Participated in trade shows, conferences, workshops, and seminars to promote the company's services and products.
  • Analyzed financial statements and other documents related to customer accounts.
  • Resolved complex issues between different stakeholders while ensuring that all parties were satisfied with the outcome.
  • Identified opportunities within existing accounts by recognizing potential revenue sources or cost savings measures.
  • Negotiated contracts with new clients to ensure mutual understanding of the relationship expectations.
  • Developed strong relationships with clients through effective communication and problem solving.
  • Negotiated contract renewals and upsells, contributing to sustained revenue growth.

Credit Specialist

Suncorp Bank
Toowoomba, QLD
09.2008 - 07.2019
  • Prepared reports detailing delinquent accounts, charge-offs, collection activities, and other issues related to the company's receivable portfolio.
  • Processed requests for changes in terms or conditions of existing lines of credit.
  • Negotiated settlements with customers who had fallen behind on payments or were at risk of defaulting on their loans.
  • Provided recommendations for appropriate credit limits and terms.
  • Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
  • Reviewed credit applications to assess credit worthiness of potential customers.
  • Developed strategies to minimize risk exposure while maximizing revenue opportunities.
  • Researched industry trends related to consumer lending practices for use in developing new policies or initiatives.
  • Verified accuracy of customer information, including income and employment status.
  • Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
  • Monitored customer accounts to ensure compliance with contractual obligations and company policies.
  • Responded promptly to inquiries from external auditors regarding the company's compliance with applicable laws and regulations governing consumer lending practices.
  • Identified process improvement opportunities within the department to increase efficiency and reduce costs.
  • Provided guidance to junior team members regarding best practices for assessing creditworthiness.
  • Identified opportunities for process improvement within the department.
  • Conducted financial analysis on customer's accounts and credit history.
  • Assisted in the resolution of disputes between customers and creditors or debt collectors.
  • Analyzed financial statements for trends in collections performance metrics such as days past due.
  • Participated in meetings with senior management to discuss strategies for managing the company's receivables portfolio.
  • Partnered with customers by using effective communication skills to boost payment process.
  • Identified valuable solutions for customers with credit problems.
  • Assisted department by taking on additional jobs to assist staff and fill in for absent team members.
  • Thoroughly trained professionals, providing in-depth knowledge of credit processes and anticipated job responsibilities.
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
  • Recommended approval or disapproval of different loan types based on established criteria.
  • Followed banking requirements and government lending regulations.
  • Collected and checked borrower income, credit history and employment information.
  • Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
  • Led, structured and negotiated complex credit transactions and documentation to mitigate risk.
  • Assessed property appraisals, title histories and insurance information.
  • Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
  • Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
  • Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
  • Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Disseminated information regarding cash flow to appropriate stakeholders, enabling decisions for credit risk policy adjustments.
  • Submitted delinquent accounts to collections department or outside resources.
  • Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
  • Met with credit applicants to acquire personal and financial information used to process credit report.
  • Examined city directories and public records to verify residence property ownership, bankruptcies and liens.
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Forecasted credit needs and client payment abilities to support accurate and effective decision-making.

Education

High School Diploma -

Nudgee College
Brisbane
11-1975

Skills

  • Credit analysis
  • Risk assessment
  • Regulatory compliance
  • Financial analysis
  • Customer verification
  • Debt negotiation
  • Credit limit management
  • Strategic planning
  • Client relationship management
  • Problem resolution
  • Data accuracy
  • Process improvement
  • Stakeholder communication
  • Report preparation
  • Training and mentoring
  • Financial statement analysis
  • Credit advising
  • Credit data assessments
  • Loan application processing
  • Cash flow analysis
  • Telephone and email etiquette
  • Consumer credit laws
  • Documentation review
  • Collateral evaluation
  • Credit decision making
  • Operating procedures
  • Customer records analysis
  • Credit policy development
  • Data analytics
  • Effective communication
  • Portfolio management
  • Banking regulations
  • Credit underwriting
  • Best practices
  • Debt restructuring
  • Relationship management
  • Compliance reviews
  • Compliance assessments
  • Financial statement review
  • Portfolio monitoring
  • Documentation management
  • Application preparation
  • Solution structuring
  • Cash flow forecasting
  • Financial acumen
  • Document evaluations
  • Customer acquisition
  • Documentation preparation
  • Loan recommendations
  • Collateral risk
  • Credit assessments
  • Request approval
  • Loan request evaluation
  • Creditworthiness determination
  • Credit validations
  • Risk analysis
  • Quality controls
  • Delinquency monitoring
  • Data interpretation
  • Customer relations
  • Financial ratio calculation
  • Loan disbursements
  • Financial software proficiency
  • Team collaboration
  • Project management
  • E-credit systems
  • Credit reports
  • Credit disputes
  • Transaction verification
  • Credit Policies Understanding
  • Appraisal review
  • Credit evaluations

Accomplishments

  • My Team and I were awarded the 2002 Commonwealth Bank Regional Business Banking Centre of the Year.
  • I was awarded the 2004 CBA Credit Manager of the Year.

Certification

  • Completed Omega on three occasions - latest 7/1/2016.
  • Completed Certificate in Xero and Advance Certificate in Xero 29/10/2022.

References

References available upon request.

Timeline

Credit Specialist

Suncorp Bank
06.2025 - 12.2025

Senior Client Relationship Manager

Suncorp Bank
07.2019 - 09.2020

Credit Specialist

Suncorp Bank
09.2008 - 07.2019

High School Diploma -

Nudgee College
Damien Joyce