Oliver Charlton
Newcastle,United Kingdom
Summary
I am an extremely ambitious, highly motivated and a passionate individual with over nine years of experience in the hospitality sector, from silver service, fine dining establishments to casual family eateries. With an engaging personality, I am confident in my ability to ensure guest satisfaction whilst providing excellent customer service. In addition, I also relish working as part of a team. I am now looking to take my next step and progress my career in hospitality.
Overview
1
1
Certification
Work History
Restaurant Server
Beach Club Resort
04.2024 - Current
- Cultivated warm relationships with hotel guests throughout the duration of their stay whilst going above and beyond to ensure guest satisfaction.
- Developed a great understanding of Australian wines and food produce.
- Provided warm and welcoming service in a fine dining environment with both A La Carte and tasting menus available.
- Excelled in wine service with an impeccable understanding of product knowledge with the ability to recommend wine pairings to dishes.
- Maintained a clean and welcoming lounge and dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Communicated effectively with the kitchen, but also front desk and house keeping when necessary in order to rectify any discrepancy's and to maintain consistency.
Restaurant and Bar Server
Rundle Bar - Fairmont Banff Springs
05 2022 - 11 2023
- Delivered exceptional, friendly and fast paced service within a world renowned cocktail bar.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- An exceptional understanding of product knowledge in order to guide guests through the menu and assist with allergy enquiries.
- Excelled in wine service whilst developing my ability to recommend and pair wines with cuisine.
- Ability to assist guests in all enquiries about the bar, the hotel and the town of Banff itself.
- Confidently able to prevent intoxication by responsibly following necessary procedures and then terminating service to individuals if required.
- Communicated with the general manager to discuss strengths and weaknesses in order to suggest suitable solutions when necessary.
- Further developed my adaptability by offering a helping hand to all outlets within the hotel, such as the coffee shop, event serving and the fine dining establishments.
Server
The Den Bar & Bistro - Silver Star Mountain Resort
11 2021 - 05 2022
- Gained a wider knowledge of local wines and Canadian produce.
- Developed my adaptability when transitioning from a fast-paced lunch service to an elevated dining experience in the evening.
- Responsible for my own float, cash handling, cashing out/tipping out procedures and accurate billing for my tables.
- Ensured guest satisfaction, whilst also handling complaints and concerns.
- Gained knowledge of the resort itself to provide information to guests and customers.
- Used OpenTable to secure and manage guest reservations.
Bartender
Chez Mal - Malmaison
06 2021 - 11 2021
- Efficiently multitasked whilst engaging in conversation, creating cocktails and clearing tables.
- Gained a great understanding of cocktails and the ability to recommend beverages to guests which suit their specific taste.
- Maintained exceptional service and presentation throughout periods of high volume of customers.
- Developed the ability to control the flow of guests whilst communicating with management in order to ensure a smooth and controlled experience.
- Anticipated guest needs and maintained high standards in order to enhance their experience.
Education
BA - Fine Arts
Leeds Beckett University
A-Level -
Heaton Manor School & Sixth Form
GCSEs -
Heaton Manor School & Sixth Form
Skills
- Cocktail training
- Over nine years experience in the hospitality sector
- Computer literate
- Comfortable using reservation systems such as Open Table and POS systems such as Square and Silverware
- Able to remain calm under pressure in busy, stressful environments
- Good communication skills, both written and spoken with customers and colleagues
- Keen to learn and always willing to listen to others and take on board new ideas
- Friendly, helpful and enthusiastic
- Guest service
- Menu Memorization
- Customer Satisfaction
Certification
- Responsible Service of Alcohol (RSA)
- Food Handler
Timeline
Restaurant Server
Beach Club Resort
04.2024 - Current
Restaurant and Bar Server
Rundle Bar - Fairmont Banff Springs
05 2022 - 11 2023
Server
The Den Bar & Bistro - Silver Star Mountain Resort
11 2021 - 05 2022
Bartender
Chez Mal - Malmaison
06 2021 - 11 2021
BA - Fine Arts
Leeds Beckett University
A-Level -
Heaton Manor School & Sixth Form
GCSEs -
Heaton Manor School & Sixth Form
- Responsible Service of Alcohol (RSA)
- Food Handler
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