Microsoft Excel
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridLocation: Young, New South WalesCanberra, ACT
Open to relocation: Yes
Open To Work
Oliver Karsten
Young,New South Wales
Work Preference
Summary
I’m a hardworking and reliable individual with a strong eye for detail and following procedures. Over the past four years at, I’ve developed great communication skills, the ability to work under pressure, and a strong focus on teamwork. I enjoy solving problems, learning new skills quickly, and taking on new challenges. I take pride in being adaptable, self-motivated, and always willing to go the extra mile—whether I’m working independently or supporting a team. I’m confident in my understanding of safety and compliance requirements, and I am excited to bring that same level of commitment to a new professional environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Services Officer
Back to Back Financial Planners
11.2025 - Current
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Supported reporting requirements of accounting and finance teams.
- Worked with finance department to prepare biannual and annual schedules.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests and assisting with complaints.
Crew Member
McDonalds
Young, New South Wales
11.2021 - 01.2026
- Completed daily tasks accurately, efficiently, and in line with company procedures.
- Collaborated with a diverse team to meet service goals, and resolve workplace challenges.
- Delivered friendly, knowledgeable service to resolve customer issues, and promote satisfaction.
- Prioritised and organised tasks effectively to meet service and operational targets.
- Provided attentive and professional service in both face-to-face interactions and over the phone.
- Worked closely with team members to meet deadlines and contribute to shared objectives.
- Engaged with cross-functional teams to support smooth operations and achieve goals.
- Supported and guided colleagues to foster a positive, team-focused work environment.
- Commended by management for consistently delivering outstanding customer service.
Education
Higher School Certificate -
Hennessy Catholic College
11-2025
Skills
- Team collaboration
- Problem solving
- Time management
- Communication skills
- Focused and disciplined
- Stock management
- Equipment operation and maintenance
- Multitasking and organisation
- Self-discipline
- Verbal and written communication
- White Card
- Driver's license
- Telephone skills
- Report generation
- Complaint investigation
- Reception desk management
- Calendar management
Certification
- Provisional Drivers Licence (Green P's)
- White Card
References
References available upon request.
Education and Training
true,other
Accomplishments
- Completed daily tasks accurately, efficiently, and in line with company procedures.
- Collaborated with a diverse team to meet service goals, and resolve workplace
challenges.
- Delivered friendly, knowledgeable service to resolve customer issues, and promote
satisfaction.
- Prioritised and organised tasks effectively to meet service and operational targets.
- Provided attentive and professional service in both face-to-face interactions and
over the phone.
- Worked closely with team members to meet deadlines and contribute to shared
objectives.
- Engaged with cross-functional teams to support smooth operations and achieve
goals.
- Supported and guided colleagues to foster a positive, team-focused work
environment.
- Commended by management for consistently delivering outstanding customer
service. - Collaborated with staff to develop more efficient processes for preparing yearly finance reviews
Software
Microsoft Word
Microsoft Teams
Worksorted
Docusign
Xtools
Timeline
Client Services Officer
Back to Back Financial Planners
11.2025 - Current
Crew Member
McDonalds
11.2021 - 01.2026
Higher School Certificate -
Hennessy Catholic College