Open To Work
Oliver Karsten
Back to Back Financial Planners
Young,New South Wales
Work Preference
Work Type
Part Time
Location Preference
On-SiteRemoteHybrid
Location:
Young, New South WalesCanberra, ACT
Open to relocation:
Yes
Salary Range
30000/yr - 50000/yr
Important To Me
Flexible work hours
5
Years of experience
1
Certification
I’m a hardworking and reliable individual with a strong eye for detail and following procedures. Over the past four years at, I’ve developed great communication skills, the ability to work under pressure, and a strong focus on teamwork. I enjoy solving problems, learning new skills quickly, and taking on new challenges. I take pride in being adaptable, self-motivated, and always willing to go the extra mile—whether I’m working independently or supporting a team. I’m confident in my understanding of safety and compliance requirements, and I am excited to bring that same level of commitment to a new professional environment.
Work History
Client Services Officer
10 Months- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Supported reporting requirements of accounting and finance teams.
- Worked with finance department to prepare biannual and annual schedules.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests and assisting with complaints.
Crew Member
4 Years 2 Months- Completed daily tasks accurately, efficiently, and in line with company procedures.
- Collaborated with a diverse team to meet service goals, and resolve workplace challenges.
- Delivered friendly, knowledgeable service to resolve customer issues, and promote satisfaction.
- Prioritised and organised tasks effectively to meet service and operational targets.
- Provided attentive and professional service in both face-to-face interactions and over the phone.
- Worked closely with team members to meet deadlines and contribute to shared objectives.
- Engaged with cross-functional teams to support smooth operations and achieve goals.
- Supported and guided colleagues to foster a positive, team-focused work environment.
- Commended by management for consistently delivering outstanding customer service.
Education
Higher School Certificate
Skills
Team collaboration
Problem solving
Time management
Communication skills
Focused and disciplined
Stock management
Equipment operation and maintenance
Multitasking and organisation
Self-discipline
Verbal and written communication
White Card
Driver's license
Telephone skills
Report generation
Complaint investigation
Reception desk management
Calendar management
Certification
- Provisional Drivers Licence (Green P's)
- White Card
References
References available upon request.
Education and Training
true,other
Accomplishments
- Completed daily tasks accurately, efficiently, and in line with company procedures.
- Collaborated with a diverse team to meet service goals, and resolve workplace
challenges.
- Delivered friendly, knowledgeable service to resolve customer issues, and promote
satisfaction.
- Prioritised and organised tasks effectively to meet service and operational targets.
- Provided attentive and professional service in both face-to-face interactions and
over the phone.
- Worked closely with team members to meet deadlines and contribute to shared
objectives.
- Engaged with cross-functional teams to support smooth operations and achieve
goals.
- Supported and guided colleagues to foster a positive, team-focused work
environment.
- Commended by management for consistently delivering outstanding customer
service. - Collaborated with staff to develop more efficient processes for preparing yearly finance reviews
Software
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Worksorted
- Docusign
- Xtools
Timeline
Client Services Officer
Back to Back Financial Planners
11.2025 - 09.2026Read More
Crew Member
McDonalds
11.2021 - 01.2026Read More
Hennessy Catholic College
Higher School Certificate
Read More