OLIVER STAFFORD
Surfers Paradise,QLD
Summary
I am a recent law graduate with a strong background in communication, problem-solving, and attention to detail, seeking a new position within the hospitality or retail industry. Throughout my academic career, I honed valuable skills in which I believe are directly transferable to providing excellent customer service in a fast-paced environment.
I am enthusiastic, adaptable, and highly motivated, with a keen interest in building meaningful relationships with customers and colleagues. I look forward to bringing my passion for service and professionalism to a well established team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Mariners Cove Fish and Chips
08.2024 - Current
- Greeting and seating guests in a friendly and professional manner, managing reservations and group bookings
- Taking orders accurately and communicating them to the kitchen and bar staff
- Serving food from the kitchen to the customers, ensuring the orders are accurate and well presented
- Preparing and serving coffee to customer specifications, ensuring consistency and quality
- Preparing and serving alcoholic beverages for customers while adhering to RSA guidelines
- Managing customer inquiries and complaints to resolve issues and maintain satisfaction
- Maintaining cleanliness and organisation of dining areas, including resetting tables and replenishing supplies
- Processing payments using POS systems, handling cash, credit, and debit transactions
- Completing closing operations for the restaurant (usually alone) such as cleaning, till counting, alarm setting etc
- Upholding knowledge of menu items, specials, and promotions, offering recommendations to enhance guest experience
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
Lead Generator
Smart Energy
05.2024 - 08.2024
- Identified target consumers who wanted to decrease their energy costs and adopt sustainable practices through solar energy
- Built rapport with potential customers and took note of key demographics, such as age, income level and geographic location, to help tailor marketing strategies that would effectively reach and engage them
- Qualified potential customers for the federal government incentives
- Collected and organised lead data efficiently, enabling strategic follow-ups and enhancing future sales potential for the company
- Implemented personalised communication strategies to build trust and guide leads through the sales process, significantly improving conversion rates
- Provided comprehensive resources on solar energy benefits and company reliability, empowering leads to make informed decisions about solar energy investment
Store Assistant
Aldi
11.2018 - 04.2024
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
- Promptly identified and retrieved items in stock room to maximise sales opportunities
- Managed customer complaints with prompt, mutually beneficial resolutions
- Strategically arranged and displayed new season merchandise to promote and maximise sales
- Provided effective self-checkout assistance, facilitating faster customer transactions
- Completed store opening and closing, shop floor cleaning and till reconciliations
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction
Careers Advisor
Dundee University Law Society
08.2021 - 09.2022
- Delivered career workshops on CV writing, LinkedIn profiles, and interview skills, enhancing employability
- Secured sponsorship from The Corporate Law Academy, improving funding and resources for students
- Provided tailored career advice and presented diverse employment opportunities to law students
- Collaborated with external agencies to enrich career guidance programs, boosting student preparation for employment
- Pioneered comprehensive career development initiatives, integrating commercial awareness training to better prepare law students for competitive job markets
Barista/Waiter
Claythorpe Watermill
03.2015 - 10.2018
- Greeting and seating customers in a friendly manner
- Trained as a barista and developed skills to ensure the service of high-quality beverages
- Prepared and served food, ensuring timely and accurate delivery
- Mentored new staff members to help create a capable and productive team
Education
Bachelor of Laws (Eng/Scots) (Honours) (LLB): -
University of Dundee
Dundee, Scotland01.2024
A-levels - History: B, Business Studies: B, Physical Education: B
Queen Elizabeth's Grammar School Alford – A Selective Academy
Lincolnshire05-2019
GCSE: -
Queen Elizabeth's Grammar School Alford – A Selective Academy
Lincolnshire05-2017
Skills
- Excellent communication
- Customer service
- POS operation
- Cash handling
- Beverage preparation
- Team collaboration
- Legal research
- Legal writing
- Case analysis
- Relationship building and rapport
Certification
Responsible Service of Alcohol (RSA)
Timeline
Front of House Supervisor
Mariners Cove Fish and Chips
08.2024 - Current
Lead Generator
Smart Energy
05.2024 - 08.2024
Careers Advisor
Dundee University Law Society
08.2021 - 09.2022
Store Assistant
Aldi
11.2018 - 04.2024
Barista/Waiter
Claythorpe Watermill
03.2015 - 10.2018
Bachelor of Laws (Eng/Scots) (Honours) (LLB): -
University of Dundee
A-levels - History: B, Business Studies: B, Physical Education: B
Queen Elizabeth's Grammar School Alford – A Selective Academy
GCSE: -
Queen Elizabeth's Grammar School Alford – A Selective Academy
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