Oliveti Kolotau
Greenacre,NSW
Summary
Dedicated Customer Service Officer with over 11 years of experience in account management and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Commonwealth Bank PTY LTD
Sydney, NSW
03.2015 - 07.2026
- Assisted customers with account inquiries and transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Customer Service Officer
Telstra PTY LTD
Sydney, NSW
03.2007 - 12.2014
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Managed daily operations of the Customer Service Department.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Assisted customers with placing orders for products and services.
- Processed payments and updated balances and customer totals.
Education
High School Diploma -
Canterbury Girls High School
Sydney, NSW12-2006
Skills
- Account management
- Conflict resolution
- Transaction processing
- Customer engagement
- Product knowledge
- Customer relationship management
- Call center experience
- Call center operations
- Upselling
- Data entry
- Inbound call management
- Service recommendations
- Complaint handling
- Payment processing
Languages
English
Full Professional
Tonga
Full Professional
Affiliations
Church Leader
References
References available upon request.
Timeline
Customer Service Officer
Commonwealth Bank PTY LTD
03.2015 - 07.2026
Customer Service Officer
Telstra PTY LTD
03.2007 - 12.2014
High School Diploma -
Canterbury Girls High School