Nicholas Reynolds
Toowong,QLD
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably with Panthera Finance. Skilled in customer support and complaint handling, adept at using Microsoft Excel for data management. Demonstrated ability to increase client satisfaction and sales through effective communication and problem-solving skills, contributing to significant business growth.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Panthera Finance
Brisbane, QLD
10.2018 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Handled a large number of calls, emails, online chat, and SMS in an efficient manner.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers and work with them to come to a tailored solution.
Sales Representative
Compare The Market
Brisbane, QLD
10.2017 - 10.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Officer
Collection House
Brisbane, QLD
04.2010 - 04.2014
- Demonstrated ability to handle customer queries in a timely manner
- Showed the ability to provide tailored solutions to any customer issue.
Sales Associate
TSA Telco Group
Brisbane, QLD
04.2010 - 04.2014
- Built relationships with customers to encourage repeat business.
- Demonstrated excellent product knowledge along with the ability to tailor products to meet customer's needs.
Education
High School Degree - High School
Toowong State High School
Toowong, QLD10.2000
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call Center Operations
- Inbound Call Management
- Payment Processing
- Records Maintenance
- Database Management
- Information Protection
- Account Investigation
- Account Management
- Customer Service
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Active Listening
- Problem Resolution
- Follow-up skills
- Product Knowledge
- Conflict Resolution
- Critical Thinking
- Building rapport
- Microsoft Office Suite
- Call Management
- Documentation
- Call triaging
- Data Collection
Timeline
Customer Service Officer
Panthera Finance
10.2018 - Current
Sales Representative
Compare The Market
10.2017 - 10.2018
Customer Service Officer
Collection House
04.2010 - 04.2014
Sales Associate
TSA Telco Group
04.2010 - 04.2014
High School Degree - High School
Toowong State High School