Olivia Baumann
Albury,NSW
Summary
Dynamic and dedicated kitchen Hand with a positive attitude and strong customer service skills honed at Aromas Cafe. Proven ability to thrive in high-pressure environments while maintaining cleanliness and workflow optimization. Recognized for building customer relationships and ensuring a welcoming atmosphere, contributing to repeat business and enhanced guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchenhand
Aromas Cafe
10.2024 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed time to juggle multiple tasks simultaneously with ease.
Kitchenhand/waitress
Bradys Railway Hotel
07.2020 - 10.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Elms Cafe
03.2024 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Xavier High School
Albury, NSW01-2021
Holy Spirit School
Albury, NSW01-2009
Skills
- Positive attitude
- Customer service
- Team collaboration
- Food preparation
- Punctual and reliable
- Cleaning proficiency
- Verbal and written communication
- Time management
- Workflow optimization
Certification
2020 First Aid Certificate.
2020 Certificate I in Active Volunteering.
2020 Certificate II in Business Services.
Timeline
Kitchenhand
Aromas Cafe
10.2024 - Current
Waitress
Elms Cafe
03.2024 - 04.2024
Kitchenhand/waitress
Bradys Railway Hotel
07.2020 - 10.2024
High School Diploma -
Xavier High School
Holy Spirit School
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