Olivia Breen

BluBay Group is a sister company of RCC National.

An emergency response restoration company specializing in managing the restoration of insurance claims on a National level. Assist with restoring properties to its pre-loss condition, post an unfortunate event or disaster.

• Enhance the skills and personal development of employees. Additionally, encourage work that helps in fulfilling business goals.
• Providing training, support and guidance to all employees.
• Implement new company processes to work smarter and generate improved results.
• System changes to improve company workflow.
• Analyzing raw data and creating clear reports to drive development.
• Created a new means of managing both trades and job s in order to meet KPIs, lower the life of the job and improve company scorecard.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Reviewing accounts data to ensure the company is on track with financial turnover goals and working closely with all relevant parties to drive positive cashflow.
• Continual business improvement through creating development plans in all company roles.

• Handling high volume of customer inquiries.
• Triage and schedule large volume of jobs.
• Review, edit and submit reports on a timely manner.
• Review and sign off on scope of works costings and variations.
• Assist with invoicing and ensure the company exceeded monthly budgets.
• Contacting trades for updates on open insurance claims.
• Relationship building with clients, customers and trades.
• Claim management, meeting and exceeding daily, weekly & monthly KPI's.
• Proved successful working within tight deadlines and a fast-paced environment.
• Effectively multitask between multiple programs.

RCC National are accredited state-wide domestic and commercial builders with more than 45 years of specialist expertise in insurance claims, 24-hour emergency repairs and catastrophe event management.

• Manage the scheduling and bookings of numerous building assessors covering claims on a National level
• Assist with managing the initial and ongoing assessment of new and existing claims within agreed SLA timeframes
• Ensure clear communication, repair scheduling and professional project supervision throughout the life of the claim
• Assist in the preparation of all claim submissions and documentation as required
• Liaise with claimant and all parties involved to ensure all information and scopes are correct and accurate
• Provide strong communication with members and third parties, and ensure follow-up activities are completed via telephone and emails
• Build meaningful relationships with client, Insurers, external providers and trustee’s

• Processing payments and withdrawals
• Setting up and maintaining customers’ accounts
• Dealing with enquiries e.g card queries, interest rate info
• Promoting and selling financial products and services to customers
• Assisting with setting up and using Tele banker and Online Banking
• General administration tasks

Green Isle Foods is an integral part of the 2 Sisters Food Group, the third largest food company in the United Kingdom. The group has grown to become one of the leading food manufacturing companies in Europe with a mission for producing great quality food.

• Worked on all aspects of both new and existing product development projects for the fresh and frozen pizza category (Brand and Own Label).
• Leading the NPD agenda from product concept right through to first production keeping within budget and timelines
• Managed a team of Junior Technologists, planning the NPD work agenda
• Liaising with key account managers, keeping all project stakeholders updated on the project status
• Leading and executing bench top samples, sourcing new suppliers and ingredients
• Continuously research changes in consumer insights and market trends
• Evaluating results and writing up reports
• Working closely with all cross functional teams; such as purchasing, specifications, packaging, and finance
• Accountable for defining product specifications including quality standards and business procedures
• Participated in external accreditation audits
• Managing compliance with Irish and EU food information regulations and food law policies

Kepak group, an Irish based company, is one of Europe’s leading food innovators, engaged in processing and marketing a full range of meat proteins

• Worked on NPD/EPD projects for fresh meat (Beef), slow cooked, and foodservice products.
• Worked on every aspect of the NPD stage gate process including: completing sample submissions and internal/customer specifications, compiled presentations
• Research current consumer markets and latest technologies to develop new product ideas.
• Prepare product costings based on raw materials and work with finance to provide profitable products
• Address issues of safety and quality
• Develop the ability to repeat processes to ensure consistency and safety
• Constantly ensured all decisions made were in compliance with Irish and EU food information regulations and food law policies

x6 Month Intern as part of University Degree.

Veronica’s snacks is an Irish family run company producing gluten free snacks including baked potato and veggie crisp products.

• Attended industry trade shows such as the exhibition and The Allergy & Free From Ireland Expo
• Represented the brand to target customers in order to increase awareness, create a specific image and build customer preference
• Carried out store visits- developing and maintaining relationships with store managers
• Installed sampling booths in stores to engage with consumers and worked on merchandising projects
• Updated website and managed all social media outlets while interacting with the public through online competitions and promotions