Olivia Campbell
Perth,Australia
Summary
Admin & Scheduling Professional skilled in crew rostering, workforce planning, HR support, and site coordination. Focused on efficiency, compliance, and keeping projects on track.
Overview
12
12
years of professional experience
Work History
Claims Specialist
RAC Insurance
05.2025 - Current
- Coordinated claims processes while liaising with clients, legal teams, and third parties.
- Handled sensitive information with confidentiality and professionalism.
- Demonstrated organisation, documentation, and problem-solving skills applicable to scheduling roles.
Shutdown Operative
Stanlow Refinery
12.2024 - 03.2025
- Managed materials, compliance documents and scheduling for multiple teams
- Coordinated purchase orders, deliveries and supplier communication
- Maintained project databases and job tracking systems
- Supported supervisors and planners with daily operations and workforce movements
- Handled timesheets, payroll queries and general admin support
Workforce Real Time Analyst
United Utilities
12.2020 - 10.2024
- Led scheduling for a team of 200 staff, optimising shift coverage and daily workloads to meet operational targets.
- Managed overtime, leave, and sickness, maintaining 100% workforce coverage and minimizing downtime.
- Monitored team performance, implementing improvements that increased efficiency and productivity.
- Coordinated training, recruitment, and HR processes, contributing to a skilled and compliant workforce.
- Liaised with stakeholders to align resources with project priorities, ensuring on-time delivery.
Construction Services Coordinator
United Utilities
05.2019 - 12.2020
- Coordinated workforce schedules and staffing to meet construction project deadlines.
- Liaised with contractors and developers to resolve operational issues.
- Ensured sites were stocked with materials and compliant with safety regulations.
- Produced cost-efficient project quotes and supported budget management.
- Led meetings to align teams with project goals and mitigate risks.
Customer Advisor
United Utilities
02.2017 - 12.2020
- Handled high-volume customer queries, building resilience and strong people management skills.
- Negotiated agreements and supported vulnerable customers with tailored solutions.
Team Leader
Iceland
06.2014 - 02.2017
- Led recruitment and training of new staff to align with business goals.
- Managed rosters, attendance, and staff performance in a retail environment.
- Delivered high standards of customer service and resolved complaints effectively.
Education
White Card - Health & Safety Compliance
Skills
- Project Scheduling & Crew Planning – build and manage rosters, shift allocations and daily workforce movements to meet project and site deadlines
- Resource & Labour Coordination – allocate personnel, materials and equipment to ensure smooth site operations
- Site Support & Team Coordination – assist supervisors and support crews to maintain productivity and efficiency
- Contractor & Stakeholder Liaison – communicate with supervisors, contractors and suppliers to align on schedules, priorities and deliverables
- Mobilisation & HR Support – assist with leave management and workforce coverage
- Risk Management & Problem Solving – identify delays, resolve issues quickly and keep work on track in fast-paced environments
- Health, Safety & Compliance – maintain documentation, A&D results, (White Card)
- Reporting & Systems Proficiency – produce daily progress reports and confidently use MS Office, SAP and project management systems
Timeline
Claims Specialist
RAC Insurance
05.2025 - Current
Shutdown Operative
Stanlow Refinery
12.2024 - 03.2025
Workforce Real Time Analyst
United Utilities
12.2020 - 10.2024
Construction Services Coordinator
United Utilities
05.2019 - 12.2020
Customer Advisor
United Utilities
02.2017 - 12.2020
Team Leader
Iceland
06.2014 - 02.2017