Olivia Chalk
Brisbane,QLD
Summary
Reliable worker enthusiastically pursing the opportunity to add immediate value to a growing team. Inspired to help others and bring forth positivity whilst also being driven to apply unfailing work ethic to meet objectives. Committed to putting the best of myself forward to reach exceptional standards of customer service and keeping up the positive moral of the team.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor/ Coordinator
Qualia Resort
08.2022 - 07.2024
- Conducted regular room inspections to verify compliance with housekeeping and resort standards
- Prepared housekeeping boards, documents and staff for daily operations
- Adapted quickly to changing priorities to ensure housekeeping operations remain seamless as well as guests requests were promptly and professionally responded to
- Collaborated with front office, maintenance, gardens and restaurant departments to ensure an atmosphere of exceptional customer service
- Assigned and scheduled housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Provided ongoing feedback, support and training to housekeeping staff, fostering a culture of continuous improvement and six- star standard
- Drove compliance and safety by keeping up to date with training and chemical management to identify and minimise risk
- Managed and successfully delivered quality outcomes in a continuous fast paced environment
- Trained as Room Attendant, Minibar Attendant, Houseperson, Public Areas Attendant
Disability Support Worker
CA Relief
02.2022 - 07.2022
- Assist people to live independently as possible in their own home and in the community, remove barriers and engage in a full life
- Provide some personal care including helping people shower, getting dressed and performing daily activities, laundry, cooking ect.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Duty Manager/ Sales Attendant
Target
09.2017 - 07.2022
- Collaborated with team members to achieve monthly sale targets
- Accepted and completed cash and credit card payments as well as completing Start of Day and End of Day cash and store procedures
- Built and maintained relationships with peers and upper management to drive team success, lead and mentored team members
- Engaged positively with each customer providing professional and knowledgeable support for sale and service needs
- Answered incoming telephone calls to provide store, products and services information
- Stocked, replenished, signed and organised merchandise to keep store fresh, appeal to customers and drive consistent sales
- Worked closely with supervisors to address customer complaints and improve overall service quality
Education
High School Diploma -
Brigidine College
Indooroopilly, QLD11.2019
QLD Open Manual Drivers Licence
Responsible Service of Alcohol
Skills
- Excellent Customer Service
- Positivity
- Adaptability
- Team work
- Communication
- Leadership
Accomplishments
- Silver Eminence award (Qualia - 2023)
- Target Values Award (Target - 2021)
- House Prefect - 2019
- Flame of Brigid (service award - 2019)
References
Tariq Mahomed, General Manager
Reef View Hotel
P: 0424 379 151
E: tmahomed@hamiltonisland.com.au
Melissa Pierre, Support Coordinator and Director
CA Relief
P: 0403 122 403
E: mycarelief@gmail.com
Timeline
Housekeeping Supervisor/ Coordinator
Qualia Resort
08.2022 - 07.2024
Disability Support Worker
CA Relief
02.2022 - 07.2022
Duty Manager/ Sales Attendant
Target
09.2017 - 07.2022
High School Diploma -
Brigidine College
QLD Open Manual Drivers Licence
Responsible Service of Alcohol
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