Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

OLIVIA CHENG

Charlestown,NSW

Overview

6
years of professional experience

Work History

David Jones CPA

Sales Assistant
02.2024 - Current

Job overview

Sgarden Cafe

Cafe Barista
03.2022 - 06.2024

Job overview

  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Tutor

Art Teacher
03.2019 - 02.2021

Job overview

  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
  • Enhanced student creativity by incorporating various art mediums and techniques into lessons.
  • Developed and implemented engaging art lessons for students in grades kindergarten through 12th.

Education

Tainan University of Technology
Tainan, Taiwan

Bachelor from Hotel Management
06.2016

University Overview

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Complex Problem-solving
  • Opening and closing procedures
  • Customer needs assessment
  • Visual merchandising

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Limited Working

Timeline

Sales Assistant
David Jones CPA
02.2024 - Current
Cafe Barista
Sgarden Cafe
03.2022 - 06.2024
Art Teacher
Tutor
03.2019 - 02.2021
Tainan University of Technology
Bachelor from Hotel Management

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OLIVIA CHENG