Summary
Overview
Work History
Education
Skills
Further Education And Training
Timeline
Generic

Olivia Cochrane

South West Rocks

Summary

Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction. Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.

Overview

5
5
years of professional experience

Work History

Store Team Member

Ritches IGA
12.2024 - Current

Customer service

Supervisor frontend

Office administration

Banking

Accounting

Stacking shelves

Training team

Assistant Frontend Manager

Kempsey Woolworths
01.2024 - 12.2024
  • Customer service
  • Supervise frontend
  • Open and closes of frontend
  • Money handling
  • Rostering
  • Conflict resolutions

Support Disability Worker

Kirinari Community Services
01.2023 - 01.2024
  • General everyday living needs
  • Customer support in the community and to appointment banking
  • House duties
  • Personal care

Supervisor

Mackville Woolworths
01.2022 - 01.2024
  • Trained in three departments frontend, online and nightfill
  • Customer service
  • Supervise frontend
  • Open and closes frontend
  • Money handling

Supervisor of Operations

Chop ‘N’ Chill
01.2021 - 01.2022
  • Customer service
  • Ordering supplies
  • Running front of house
  • Open and closes
  • Responsible service of alcohol
  • Ordering of supplies

Customer Service/Cleaning

Heritage Guest House
01.2020 - 01.2021
  • Running guest house when owner was away
  • Taking bookings
  • Checking people in and out
  • Cleaning duties
  • Gained my certificate III in hospitality

Education

Frist Aid Certificate -

St Johns Ambulance
Numbucca, NSW
12.2022

Certificate III Hospitality -

Heritage Guest House
South West Rocks
12.2021

Skills

  • Cleanliness and hygiene
  • Workplace safety
  • Reliability and punctuality
  • Stock replenishment
  • Cash handling accuracy
  • Loss prevention strategies
  • Customer engagement
  • POS system operation
  • Returns and exchanges
  • Reliable and responsible
  • Team supervision

Further Education And Training

  • Murray Ace Swan Hill, Introduction To Computers, 2001, Adult Literacy Course, 2001
  • St Johns Ambulance, Numbucca, NSW, First Aid Certificate, 2022
  • Heritage Guest House, South West Rocks, Certificate III Hospitality, 2021
  • Working With Children’s Check Victoria, 2023
  • NDIS Check, 2023

Timeline

Store Team Member

Ritches IGA
12.2024 - Current

Assistant Frontend Manager

Kempsey Woolworths
01.2024 - 12.2024

Support Disability Worker

Kirinari Community Services
01.2023 - 01.2024

Supervisor

Mackville Woolworths
01.2022 - 01.2024

Supervisor of Operations

Chop ‘N’ Chill
01.2021 - 01.2022

Customer Service/Cleaning

Heritage Guest House
01.2020 - 01.2021

Frist Aid Certificate -

St Johns Ambulance

Certificate III Hospitality -

Heritage Guest House
Olivia Cochrane