Olivia Doyle
Gayndah,QLD
Summary
Dependable worker with proven customer service skills and adaptability in dynamic environments. Demonstrated experience in banking and hospitality sectors, contributing to team success. Committed to continuous learning and skill enhancement to improve work outcomes. Strong ability to work collaboratively or independently as needed.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Front Desk Teller
Westpac Bank
Maryborough, Queensland
02.2024 - 11.2025
- Processed customer transactions accurately and efficiently at Westpac Bank.
- Assisted clients with account inquiries and product information.
- Managed cash drawer, ensuring proper cash handling procedures.
- Collaborated with team members to maintain a welcoming environment.
- Resolved customer complaints promptly and professionally.
- Utilised banking software for transaction processing and account management.
- Maintained compliance with bank policies and regulatory requirements.
- Processed deposits, withdrawals, and other financial transactions accurately.
- Assisted customers with online banking, ATM usage and mobile applications.
- Maintained confidentiality of customer information and bank records.
- Provided excellent customer service by addressing questions promptly and courteously.
- Greeted customers and assisted them in completing transactions.
- Reported any discrepancies or irregularities immediately to the supervisor.
Crew Member
Dominoes
Maryborough, Queensland
05.2021 - 05.2022
- Delivered excellent customer service in a fast-paced environment.
- Maintained cleanliness and organisation of workstations and dining areas.
- Collaborated with team members to ensure timely order fulfillment.
- Responded to customer inquiries and resolved issues promptly and effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organised and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Adhered to health department regulations regarding food handling procedures.
- Assisted in the preparation of food.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Directed patrons to restrooms and other amenities within facility.
Education
QCE -Queensland Certificate of Education -
Riverside Christian College
Maryborough, QLD11-2025
Skills
- Customer service
- Cash handling
- Team collaboration
- Conflict resolution
- Time management
- Banking software
- Communication skills
- Transaction processing
- Strong work ethic
- Banking
- Electronic funds transfers
- Self-motivation
- Goal setting
- Honest and dependable
- Teamwork and collaboration
Certification
Cert II Workplace Skills
Timeline
Front Desk Teller
Westpac Bank
02.2024 - 11.2025
Crew Member
Dominoes
05.2021 - 05.2022
QCE -Queensland Certificate of Education -
Riverside Christian College