Olivia Fawns
Warana
Summary
I am a hardworking student committed to learning and developing practical skills relevant to my future clinical practice in psychology. Passion for learning and aiding others in their learning process to achieve their personal goals. Motivated and energetic with the ability to perform well when working independently and when collaborating with others on group projects. Ability to handle multiple projects simultaneously with a high degree of accuracy and strong organizational skills.
Overview
5
5
years of professional experience
Work History
Learn to Swim Instructor
Rackley Swimming
12.2023 - Current
- I am an instructor in our "Access and Inclusion Program" which provides private lessons to neurodiverse children.
- Adapted teaching strategies for diverse learners, ensuring an inclusive environment for all participants.
- Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
- Collaborated with other instructors to ensure consistency in teaching methods and maintain a high-quality learning environment.
- Continuously improved teaching methods by seeking feedback from students, parents, and colleagues, resulting in higher satisfaction rates among participants.
- Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Food, Beverage, Gaming Attendant
O'Donoghue's Irish Pub
04.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends and quickly reset and cleaned up tables after customers left.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared hot coffee and tea according to customer requests.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Operated POS system and performed cash handling duties, provided change and balanced money at end of shift.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Retail Sales Associate
Tri To Swim
02.2019 - 04.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Psychology (Honours) -
University of Sunshine Coast
Sippy Downs, QLD2025
Bachelor of Psychology (Honours) -
Macquarie University
North Ryde, NSWInternational Baccalaureate -
St Paul's Grammar School
Cranebrook, NSW2021
Skills
- Clear and effective communication
- Building strong relationships with peers
- Time management and organization
- Analytic and critical thinking
- Empathetic and compassionate
- Attention to detail
- Computer Skills
Volunteering
Telephone Crisis Supporter - Lifeline Australia | Since 08/2023
- Currently undertaking Lifeline’s Crisis Supporter Workplace Training (CSWT) program to achieve national accreditation in CHCSS00113 Crisis Support Skillset (CHCCCS003 Increase the safety of individuals at risk of suicide; CHCCCS019 Recognise and respond to crisis situations; CHCCCS028 Provide client-centred support to people in crisis). On the phones since November 2023.
Food preparation and service - Mama Lana's Community Foundation | 01/2020 to 11/2021
- Volunteered at Mama Lana's helping to prepare and serve food to those in need in the local community due to homelessness and a range of other hardships.
Timeline
Learn to Swim Instructor
Rackley Swimming
12.2023 - Current
Food, Beverage, Gaming Attendant
O'Donoghue's Irish Pub
04.2022 - 12.2022
Retail Sales Associate
Tri To Swim
02.2019 - 04.2022
Bachelor of Psychology (Honours) -
University of Sunshine Coast
Bachelor of Psychology (Honours) -
Macquarie University
International Baccalaureate -
St Paul's Grammar School
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