Summary
Overview
Work History
Skills
Education
Qualifications
References
Volunteer Work
Work Experience
Timeline
Generic

Olivia Fichera

Brisbane,QLD

Summary

A hardworking experienced Shift Supervisor with exceptional front facing customer experience, high attention to detail and a drive to complete tasks at hand. I thrive in a fast paced environment, with focus being a team player, attention to detail and adhering to management requirements while thriving to further develop my skills.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

KFC
07.2019 - Current
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software as well as end of day cashier settlements.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Managed inventory and ordered stock to keep location well stocked.

Skills

  • Front Facing Customer-Oriented
  • Inventory Control/ Stock Management
  • Adhere to OHS within the workplace
  • Motivated Team Member
  • Effective Communication Skills
  • Efficient and Time Management Orientated
  • Employee Training/ Team Development

Education

SECONDARY SCHOOL

Indooroopilly State High School

2017-2022


BACHELOR OF LAWS (HONOURS)/ BACHELOR OF BUSINESS (ACCOUNTING)

Queensland University of Technology (QUT)

2023-2028


Qualifications

DIPLOMA OF BUSINESS

Barrington College 

2021-2022


FIRST AID CERTIFICATE

St John Ambulance Queensland 

2022

References

Flynn Bunkum-Shields

Restaurant General Manager

Flynnbunkum@hotmail.com

0466332779


Jordan Gilks

Assistant Manager

Jordan.gilks1997@hotmail.com

0432981117

Volunteer Work

Australian AirForce Cadets

2020-2022

Rank: CDT (Cadet) - CCPL (Corporal) 

Adhere to Australian Defence Force requirements: Radio Communication, Uniform Standards, Safety, Drill Movements and Field Work. 

Being apart of the cadets program, I was able to on take further studies to cultivate important life skills like resilience and teamwork, as well as key personal qualities like confidence, loyalty, and respect for others.


Work Experience

SALON X PAPAS

BOH Team Member 

Ensured all cleanliness of the salon was kept up to date, followed higher management directives, kept coffee and colour area clean, washed and restocked towels, cleaned guests stations, cleaned retail shelves and served guests beverages. 

Timeline

Shift Supervisor

KFC
07.2019 - Current

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Olivia Fichera