Olivia Gill
Perth,WA
Summary
Dear Hiring Manager,
I'm writing to express my interest in the 'Retail Assistant position' at AQUA. I'm a hard working and energetic individual with 4 years of hospitality and sales experience and I'm excited about the opportunity to work with Western Australia's most iconic attractions.
My background includes working in fast-paced environments, where I've developed strong customer service skills, POS system skills and merchandising skills keeping the environment nice and welcoming.
As a person who is always striving to achieve my goals I'm constantly working on my sale skills and keeping my KPIs high whilst ensuring every customer has a personalised visit and leaving with a smile.
As someone who has always had a loved for marine wildlife the idea of working at AQUA sounds like a dream come true and I would love to help share that experience everyone.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
The Swans Restaurant & Function House
10481 West Swan Rd, Henley Brook Western Australia, WA
12.2021 - 01.2023
- Collaborated with kitchen staff to deliver timely and accurate meal orders.
- Trained new wait staff on service protocols and restaurant standards.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Senior Sales Associate
EB Games
Ellenbrook, WA
03.2022 - Current
- Assisted customers with product selection and provided exceptional service to enhance satisfaction.
- Utilized point-of-sale systems for transactions, ensuring accuracy in processing sales orders.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Learned product features and benefits to effectively communicate value to potential buyers.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
Education
Some College (No Degree) -
La Salle College
Midland, WACertificate - Education Assistant
Insight Training
Joondalup, WA11-2023
Skills
- Product knowledge
- Market understanding
- Team building
- Relationship selling
- Closing techniques
- Cash handling
- Point-Of-Sales System
Affiliations
- FIgure skating: I am a passionate skater who plans to compete later this year and through my sport I have learnt discipline, patience, dedication.
- Wildlife conservation: I am someone who is very keen on helping protect Australia's native wildlife and have worked with organisations to research and protect crocodiles in Weipa, Queensland.
- Marine wildlife: My favorite animals are whales and I have been privileged to travel around the world from seeing Killer whales in New Zealand to kayaking with Humpbacks in the Antarctic.
References
Ethan Noonan, Eb Games, 0499090193
Joshua Bramley, Perth Ice Arena, 0435019259
Timeline
Senior Sales Associate
EB Games
03.2022 - Current
Wait Staff Member
The Swans Restaurant & Function House
12.2021 - 01.2023
Some College (No Degree) -
La Salle College
Certificate - Education Assistant
Insight Training
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