Olivia Gray

[Same experience as prior employment]

• Handling inbound and outbound calls and emails from stores, customers and staff for all enquiries, placing orders, etc
• Regarding health and beauty products
• Handling freight reports and assisting in delivery enquiries
• Processing credits, refunds or exchanges for stores or customers with faulty items, short sent items, etc
• Updating stores on any important information including product recalls or overdue payments
• Operating on XL, Word, IBS and Salesforce

• Making sales while aiming to reach our given budgets
• Providing customers with details of the products, any promotions and assisting with any general enquiries or recommendations
• Merchandising and tidying displays
• Organising repairs and adjusting customers watch bands
• Opening and closing of the store (sometimes as the duty manager)
• Alert for any possible security or safety breaches

• Booking patients in for appointments over the phone or through emails
• Checking in and out patients
• Maintaining a COVID-safe environment

• Responded to customer requests for products, services, and company information.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled inbound and outbound calls from customers and surrounding branches, promptly providing support for their needs.
• Positions: cosmetics, books, checkouts, stock fill, door greeter, online orders (digital and service), party, merchandise, store tidy, fitting rooms (with all inbound calls), store support.

• Aiding in all daily tasks and activities for a high-maintenance client which included cooking meals, cleaning the house, hygiene care, etc
• Handling medication
• Using an incident report and journal for all events