Hi, I’m
Olivia Gregory
Ravensthorpe,WA
Overview
8
years of professional experience
Work History
The Whizz Pop Candy ShopMandurah, WA
Sales Assistant
02.2020 - 04.2024
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Tods CafeMandurah, WA
Service Supervisor
09.2016 - 01.2019
Job overview
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Increased revenue through upselling of additional services and products during customer interactions.
Education
Tafe Western AustraliaWestern Australia
Bachelor of Science from Customer Service Management
05.2015
Timeline
Sales Assistant
The Whizz Pop Candy Shop
02.2020 - 04.2024
Service Supervisor
Tods Cafe
09.2016 - 01.2019
Tafe Western Australia
Bachelor of Science from Customer Service Management