Olivia Hayford
Summary
Dedicated and compassionate professional with a diverse background in hospitality, customer service, and early childhood education. Proven expertise in organization, communication, teamwork, and problem-solving enhances the ability to create positive experiences for children and families. Currently engaged in early learning, driven by a passion for fostering children's growth and development within a safe and stimulating environment. Committed to ongoing personal and professional development while upholding the highest standards of professionalism and dedication.
Overview
7
7
years of professional experience
Work History
Educator
Goodstart Early Learning
03.2022 - 09.2025
- Established positive relationships with children and families.
- Created safe, nurturing learning environments to promote social, emotional, and physical development.
- Planned and delivered engaging activities to support foundational learning in literacy, numeracy, and creativity.
- Monitored classroom safety and implemented behaviour management strategies.
- Collaborated with teachers, parents, and administrators to achieve positive outcomes for students.
All-Rounder / Café Assistant
Swan Reach Riverview Takeaway
01.2020 - 02.2022
- Provided customer service by welcoming patrons, taking orders, and assisting with purchases.
- Prepared and served food and beverages, maintaining speed and quality standards.
- Trained new employees in café operations, equipment use, and customer service.
- Maintained cleanliness of counters, equipment, and dining areas.
- Restocked, organised, and displayed merchandise to maximise efficiency.
Hospitality Attendant
Swan Reach Hotel
02.2019 - 12.2021
- Greeted and checked in guests, managing reservations and payments.
- Delivered excellent customer service by handling inquiries, complaints, and special requests.
- Assisted in restaurant service: taking orders, serving meals, and resetting tables.
- Supported staff during busy shifts by bussing tables and maintaining stock levels.
- Trained new waitstaff on food handling, safety, and customer service practices.
Education
High School Diploma -
Swan Reach Area School
Swan Reach SA 11-2021
Skills
- Child Development (social, emotional, self-help, experiential learning)
- Strong Communication & Interpersonal Skills
- Organisation & Time Management
- Report Writing & Providing Feedback
- Team Collaboration
- Computer Literacy
- Cultural awareness
- Team collaboration
- Relationship building
- Classroom management
Accomplishments
- Certificate 3 in Early childhood Education and care
- Safe environment for children and young people
- Full First aid training
- Police clearance
- Full Driver's license
Education & Training
- English, Food & Hospitality, Sports Studies, Essential Maths
- Research Project & Personal Learning Plan
Timeline
Educator
Goodstart Early Learning
03.2022 - 09.2025
All-Rounder / Café Assistant
Swan Reach Riverview Takeaway
01.2020 - 02.2022
Hospitality Attendant
Swan Reach Hotel
02.2019 - 12.2021
High School Diploma -
Swan Reach Area School